Quality & Serviceability Lead

2 months ago

Struer, Denmark Bang & Olufsen AS Full time

Requisition ID 1812 - Posted - Denmark - Retail / Service - Mid-Senior Level - Kongens Lyngby, Denmark; Struer, Denmark

Join us to provide excellent customer care and ensure that the quality of our service lives up to the highest expectations.

Key responsibilities
As our new Quality & Serviceability Lead your responsibility will be to implement our service strategy in New Product Introduction projects and communicate this process to a variety of stakeholders.
More specifically, you will:

  • Drive and manage the Service & Installation area in New Product Introduction (NPI) projects, ensuring that new products can be serviced and installed on the market.
  • Own Quality Learning Loop in NPI projects to guarantee learnings from the market are addressed in future projects.
  • Drive and manage the Early Warning Process on newly launched products.
  • Adopt a proactive mindset in all tasks and have full focus on the B&O customer.
  • Be a vital part of develop, drive and implement our Longevity strategy

What you bring
We imagine you come with a SW, Electronics or Mechanical engineering background supported by more than 5 years of experience in product development while we welcome talent from all industries. You can understand product issues and how these could evolve on the market.
Moreover, you bring:

  • Project and process management skills from working on technical projects.
  • Ability to form technical solutions together with software, hardware, and mechanical architects.
  • A good overall technical understanding, preferably also on product development level.
  • You understand the need of and how to design long lasting products.
  • Good communication skills both upwards and downwards in the organization.
  • Proactive personality with customer-oriented mindset.
  • Fluency in English - in writing and speech

What we offer
You will join our Customer Quality team and report to Sr. Manager Customer Quality Assurance. You will collaborate with stakeholders within the company as well as external stakeholders which include development partners, stores and service partners.

With approximately 1100 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from +55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

Compensation: Competitive salary and benefits package.
Location: Struer, Denmark; Kongens Lyngby, Denmark.
Start date: As soon as possible.
Travel: Approx. 5%

How to apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 15th September 2024.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs, marital status, or gender. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you

If you want to know more about the position, you are welcome to contact our TA Consultant, Nina Vestergaard on Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen has for more than 99 years developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.

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