Administrative Case Worker
3 weeks ago
Drømmer du om et meningsfuldt job, hvor du gør en forskel for flypassagerer, der har krav på retfærdighed? Flyhjælp, en succesfuld dansk legal-tech virksomhed, har allerede hjulpet mere end 350.000 personer med at indhente kompensation og fortsætter med at vokse. Bliv vores nye Administrative Case Worker i Operations-afdelingen og vær med til at skabe resultater i et ambitiøst og socialt arbejdsmiljø, som er kåret til nr. 2 på Børsens Gazelleliste og scorer højt på medarbejdertilfredshed.
I Operations-teamet hjælper du flypassagerer med at få den kompensation, de har ret til, og arbejder med både kundekontakt og sagsbehandling. Du vil lære om flypassagerers rettigheder, håndtere kundedialog, og få erfaring med sagsadministration i et dynamisk team. Derudover vil du også få mulighed for at være med til at optimere arbejdsprocesser og implementere nye teknologier, som kan gøre arbejdet endnu mere effektivt.
- Vurdere og behandle flysager
- Forberede sager til skandinaviske domstole
- Validere filer og kundedata
- Stå for kundekontakt, hvor forståelse og service er afgørende
- Bidrage til løbende forbedringer i processerne
- Diverse ad hoc-opgaver, der gør arbejdsdagen afvekslende
- Du taler og skriver flydende dansk og engelsk og har professionel erfaring med mindst ét nordisk sprog – vi søger lige nu dansk talende talenter
- Du er ikke bange for at udforske nye teknologier og bidrager med et åbent sind og gåpåmod
- Du trives med frihed under ansvar, og arbejdsbalancen er vigtig for dig
- Du motiveres af at hjælpe både kolleger og kunder med en “can-do” attitude, der smitter af på omgivelserne
- Du er serviceminded og vant til at skabe overblik – også når der er travlt
Et socialt, dynamisk miljø, hvor der er plads til både udvikling og fællesskab
Mulighed for at arbejde med kolleger fra mange lande og få erfaring i en international koncern, hvor engelsk er virksomhedens sprog
Mulighed for at arbejde fra vores kontor i Berlin, hvis du tager en lang weekend der
Fleksible arbejdsopgaver og god mulighed for personlig og faglig udvikling
Frokostordning med Meyers og kontorlokaler tæt på metroen i København
Om Flyhjælp:
Flyhjælp er en ambitiøs og innovativ virksomhed i rivende udvikling, med kontor ved Kløvermarken i København. I 2021 blev vi en del af det tyske Flightright, som styrker vores markedsposition i Norden yderligere. Vi er et team af engagerede medarbejdere fra hele Norden og flere steder i Europa, og gennem vores moderselskab har vi kolleger i bl.a. Berlin, Budapest og Kyiv.
Teamet består af 6 sagsbehandlere samt en Teamleder, som du vil arbejde tæt sammen med for at sikre høj kvalitet i sager og vurderinger inden for den danske retsproces. Sagsbehandlerne i teamet er en blanding af deltids- og fuldtidsansatte.
Er du klar til at blive en del af vores rejse? Send din ansøgning, dit CV og relevante dokumenter via jobopslaget her eller til vores rekrutteringsansvarlige, Marie Hoffmann, på – vi glæder os til at høre fra dig
Løn forhandles baseret på arbejdstimer (fuldtid eller deltid), performance, kvalifikationer og kompetencer.
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