Danish-speaking Operations Team Lead

2 months ago

København, Denmark Flightright GmbH Full time
Information

Would you like to be part of a successful Danish legal-tech company that, with its vision of bringing justice to air passengers, has helped over 400,000 people obtain compensation?

Then we have the job for you

Flyhjælp is an ambitious and dynamic company located in the beautiful Edison House premises near Kløvermarken in Copenhagen, close to the Lergravsparken metro station. The company employs about 50 staff members from all the Nordic countries, who help secure financial compensation for air passengers who have experienced delays, cancellations, and denied boardings.

As a Team Lead in Flyhjælp's Operations department, you will be part of a fantastic workplace consisting of a young and dynamic team that has been named No. 2 on Børsen's Gazelle list in 2020. You’ll be learning about all aspects of air passengers' rights law and take part in exciting and sometimes tech-heavy projects.

The team consists of 7 case workers whom you’ll work closely with to ensure high quality of cases and assessments made in the Danish PoJ. The Case Workers in the team are a mix of part-time and full-time employees.


Your mission
  • Lead and motivate a team of Case Workers for the Danish Market, fostering a positive work culture and a continuous learning environment through guidance, training, and regular feedback to further enhance team skills and performance.
  • Oversee the daily business, ensuring high service quality and customer satisfaction.
  • Resolve issues promptly, demonstrating effective problem-solving and serving as a role model.
  • Identify, analyze, and implement process improvements, automation, and further customer excellence in collaboration with various stakeholders.
  • Collaborate with your team and other departments (e.g., Legal, Marketing, Finance) on day-to-day business activities and overarching projects beyond the borders of the Danish Market in the whole Nordics.
  • Take part and be the lead in department-wide projects and initiatives and bring them to successful completion.
  • Facilitate seamless communication and collaboration between our teams in Berlin, Budapest, and Copenhagen to ensure the achievement of our key objectives.

Your profile
  • 1-2 years of experience in team leadership and project management is preferred, but not required. A genuine interest in leadership and motivation is essential.
  • A genuine passion for tackling complex topics and finding effective solutions, with a keen interest in technology. Experience with CRM tools is a plus, but we’re excited to support your growth in this area.
  • Availability for daily business tasks in the team, combined with the ability to think strategically and take action.
  • Fluency in Danish and comfort with both written and spoken English. Additional Nordic languages are a plus.
  • Open to exploring new technologies and eager to learn and adapt.
  • Values freedom with responsibility and enjoys a flexible work environment, including work-from-home options and no expected overtime.
  • Committed to work-life balance and interested in having fun while growing professionally.
  • Brings a can-do attitude that inspires colleagues and contributes positively to the team.
  • Embraces our quirky side and is ready to join a dynamic, enthusiastic team.

If you’re motivated to grow, eager to learn, and excited about the opportunity to make a difference, we’d love to hear from you


Why us?

As a Team Lead at Flyhjælp, you learn a lot about European case law and you learn to serve and guide customers based on current legislation and case law as well as leading a team and overseeing their development.

You will also be thoroughly trained in judicial language, so that you can guide Flyhjælp's many customers in a good and professional way.

You will also gain a thorough knowledge of our technological platforms, through which we communicate with each other, the customers, the airlines and the Courts.

We want to make use of your many talents - so show us what you can do


If this sounds like something for you, you can send your application, CV, and any relevant documents to the company's Head of Recruitment, Marie Hoffmann, here or to We look forward to hearing from you #J-18808-Ljbffr

  • Account Executives, Danish speaking

    2 months ago

    København, Denmark ComplyCloud ApS Full time

    Account Executives, Danish speaking (Danish speaking, Copenhagen based) As ComplyCloud continues to grow on the Danish market, we are on the lookout for driven and persistent account executives, who would be thrilled with the opportunity to win on local turf. ComplyCloud is here to empower businesses to achieve seamless compliance within data protection and...

  • Danish Speaking Intern

    1 week ago

    København, Denmark Dalberg Global Development Advisors Full time

    Maximize your potential. Tackle the world’s toughest problems. Build expertise in areas that matter to you. Become a global development leader. We are looking for innovative and communications savvy Danish speaking interns with a passion for politics, advocacy, and the international development space (ODA). You will contribute to our work on piloting new...

  • Danish-speaking Senior Product Marketing Specialist

    2 months ago

    København, Denmark Billy ApS Full time

    Danish-speaking Senior Product Marketing Specialist As a Danish-speaking Senior Product Marketing Manager, you will play a key role in the Marketing team. You will be responsible for executing the strategy and managing marketing efforts specialized in our Payroll solutions for the Danish market. With innovative ideas, you will help elevate our market...

  • Danish speaking E-commerce Manager

    3 weeks ago

    København, Denmark MakesYouLocal Full time

    Do you want to work with international e-commerce? MakesYouLocal helps webshops to expand and succeed abroad. Several of our clients are focusing on markets across Europe, including Denmark, which is why we are looking for new colleagues to join our Danish team in our office in Copenhagen! In this position, you will play an important part in our clients'...

  • Sales Development Representative

    2 months ago

    København, Denmark The HubDanske Bank Full time

    About ‘All Gravy’ The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they’re met with software created before they were born. We are modernising the tools for frontline employees and transforming the experience into one that is...

  • Danish-speaking Sales Development Representative

    2 months ago

    København, Denmark The HubDanske Bank Full time

    Who are we? We are Penneo, and we are on a mission to scale! At Penneo, we want to build a world where you can trust the way businesses do business. Penneo combines digital signing and Know Your Customer (KYC) workflows into a single platform that streamlines critical business processes for anti-money-laundering regulated B2B companies. Founded in...

  • Customer Success Associate

    2 months ago

    København, Denmark The HubDanske Bank Full time

    About ‘All Gravy’ The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they’re met with software created before they were born.We are modernising the tools for frontline employees and transforming the experience into one that is...

  • Team Lead

    2 months ago

    København, Denmark MakesYouLocal Full time

    Are you passionate about motivating & leading a team? We are looking for an experienced profile to join us at our office in Copenhagen, Østerbro!We are looking for a dynamic Team Lead to manage our Danish team consisting of E-commerce assistants & E-commerce Managers. If you want to join the world of E-commerce, love employee development and have great...

  • Danish speaking Business Development Representative

    2 months ago

    København, Denmark Hello Retail ApS Full time

    Danish speaking Business Development Representative Sales Full time Copenhagen HQ We want you Introduction Hello Retail is growing rapidly – and we are looking for a Danish-speaking Business Development Representative to be part of our sales team. Join our fantastic team in Copenhagen, Denmark, and help us scale the medium and large customer segments...

  • Danish Team Lead

    2 months ago

    København, Denmark Ramboll Group Full time

    Hannemanns Allé 53, Copenhagen, Denmark Full-time Job Description We are seeking a highly motivated and experienced leader to head our Danish Transport Infrastructure & Mobility team. You will play a pivotal role in growing the team, expanding our client base, and delivering exceptional consulting services. If this sounds like you, or you’re curious to...

  • Customer Success Associate

    2 months ago

    København, Denmark The HubDanske Bank Full time

    About ‘All Gravy’ The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they’re met with software created before they were born.We are modernising the tools for frontline employees and transforming the experience into one that is...

  • Media Operations Lead: Stockholm

    2 months ago

    København, Denmark Precis Digital Full time

    Stockholm As soon as possible Office/at-home balance At Precis, we are a group of friendly experts in media buying, analytics & marketing science, creative and technology with a joint mission to help great companies thrive in the digital landscape. The Media Operations Lead is responsible for excellence in the delivery of our Media Solutions. They draw on...

  • Head of Customer Service

    2 months ago

    København, Denmark Billy ApS Full time

    Head of Customer Service & Operations, Denmark As a Head of Customer Service & Operations, you will play a key role in the Revenue team. You will be responsible for executing the strategy and leading the Customer Service team specialized in our Banking, Accounting, and Tax solutions. With new and innovative ideas, you will help take our customers’...

  • Digital Workplace Architect

    2 months ago

    København, Denmark Danish Refugee Council Full time

    Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for an innovative and mission-driven Digital Workplace Lead. In this role, you will design and implement solutions within the Microsoft 365 platform. Those solutions will empower our driven colleagues who operate in the most challenging and remote areas of the world....

  • Danish Newsmedia Research

    3 weeks ago

    København, Denmark Vocast Full time

    Career - Danish Newsmedia Researcher & Customer Success Coordinator Do you want to help shape how PR agencies, brands, and municipalities use media and influencers in their communication and press efforts? Are you passionate about ensuring that leading communicators are aware of the latest trends in the media industry? About you: You are likely studying...

  • Danish speaking E-commerce assistant

    3 weeks ago

    København, Denmark MakesYouLocal Full time

    Do you want to work with international e-commerce? MakesYouLocal helps webshops to expand and succeed abroad. Several of our clients are focusing on the Danish market, which is why we are looking for new colleagues to join our team in Copenhagen! In this position, you will be important to our clients’ success in this market. Together with the team, you...

  • Digital Workplace Lead

    2 months ago

    København, Denmark PARETO SECURITIES AS Full time

    Digital Workplace Lead Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for an innovative and mission-driven Digital Workplace Lead. In this role, you will design and implement solutions within the Microsoft 365 platform. Those solutions will empower our driven colleagues who operate in the most challenging and...

  • Sales Executive

    2 months ago

    København, Denmark Trustpilot AS Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. Overview: As a Sales Executive for the German & Danish Markets, you will play a crucial role in Trustpilot’s commitment to building trust...

  • Team Lead to international team

    6 days ago

    København, Denmark MakesYouLocal Full time

    Are you passionate about motivating & leading a team? We are looking for an experienced profile to join us at our office in Copenhagen, Østerbro!We are looking for a dynamic Team Lead to manage our International team of E-commerce assistants and Managers. Our international team consists of multiple nationalities. If you want to join the world of E-commerce,...

  • Career - Danish Research & Customer Success Coordinator

    2 months ago

    København, Denmark VOCAST ApS Full time

    We are looking for a Danish Research & Customer Success Coordinator to help us identify dominating journalists, magazines, content creators, influencers, stylists, etc. within Danish media covering the fashion, home interior, lifestyle, and design sectors. About you: You’re into fashion, home interior, and lifestyle, and might be at the beginning of your...