Sr. Customer Solutions Manager
2 weeks ago
Job ID: 2721407 | Amazon Web Services Korea LLC
Do you want to work with Korea's largest enterprises to enable their journey to the cloud? In this role you'll ensure that all AWS teams and partners work together effectively to accelerate customers’ cloud journey.
Key job responsibilities
- Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units.
- Deliver a great customer experience by enabling customers through AWS solutions, driving innovation, and delivering successful migration programs.
- Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools.
A day in the life
At Amazon Web Services we are leading the cloud revolution. As a Senior Customer Solutions Manager, you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, partners). With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time.
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
BASIC QUALIFICATIONS
- Bachelor's degree in science, technology, engineering, math, business or equivalent.
- 5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
- 2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies.
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
- A history of problem solving and innovation developing technology programs and working across customer organizations.
PREFERRED QUALIFICATIONS
- Direct experience implementing cloud services including migrations and modernization projects.
- Knowledge of AWS Services and Solutions.
- Proven track record of being detail-oriented with a demonstrated ability to self-motivate and work in fast paced, ambiguous environments.
- Ability to credibly coordinate between project teams and customers to meet unique customer requirements.
- Project management certification or training such as PMP, Scrum, or other Agile experience and certification.
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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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