Microsoft 365 and SharePoint Support Professional

5 days ago


Copenhagen, Copenhagen, Denmark Altia Full time
Job Description

We are seeking a skilled IT specialist to support our team in providing top-notch technical assistance for Microsoft services. The ideal candidate will have extensive experience working with Office 365, SharePoint, and OneDrive, ensuring seamless communication and document management across multiple teams.

This position plays a critical role in the efficient operation of our IT infrastructure and collaboration platforms. As an IT specialist, you will be responsible for troubleshooting user issues, managing user accounts, permissions, and access rights within the Microsoft environment.

The successful candidate will possess strong communication skills and a user-oriented approach, ensuring effective collaboration with internal and external teams. Experience working on international projects is highly desirable, as well as proficiency in Windows administration and OTRS or other ticketing systems.

Responsibilities:

  • Provide first-level support for Office 365, SharePoint, and OneDrive
  • Manage user accounts, permissions, and access rights within the Microsoft environment
  • Handle and resolve IT support tickets using OTRS or other ticketing systems
  • Assist in Windows administration, including software updates, user management, and security measures
  • Collaborate with internal and external teams to escalate and resolve complex IT issues
  • Contribute to IT documentation, process improvements, and best practices
  • Support international teams in a multicultural environment


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