Desktop Support Specialist

1 week ago


Copenhagen, Copenhagen, Denmark Excis Compliance Full time

At Excis Compliance Ltd., we are a global leader in IT services, delivering excellence in desktop support, network management, and IT solutions to Fortune 500 companies. With a presence in over 100 countries, we combine local expertise with a global vision to ensure the best IT services for our clients.

We're excited to onboard new team members who will help us drive innovation and growth. As a Desktop Support Technician L2, you'll provide technical support for hardware, software, and IT infrastructure, ensuring seamless operations for our clients.

Key Responsibilities:
  • Provide L2-level support for desktop, laptop, and peripheral hardware.
  • Troubleshoot and resolve advanced Windows OS issues, including updates, performance optimization, and registry fixes.
  • Install, configure, and maintain Microsoft Office 365 applications.
  • Resolve complex issues related to Active Directory, including account management, group policies, and domain connections.

Requirements:

  • Proficiency in Windows 10/11 and macOS troubleshooting.
  • Hands-on experience with enterprise-level Active Directory administration.
  • Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow, JIRA).


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