Operational Excellence Manager

2 weeks ago


Copenhagen, Copenhagen, Denmark Danske Bank Full time

Danske Bank's Facility Management team is seeking a highly skilled Operational Excellence Manager to lead our Workplace services in Copenhagen and create unique user experiences. As an Operational Excellence Manager, you will be responsible for driving high-end user satisfaction through outsourcing partners.

The successful candidate will have a strong background in facility management, with 3-5 years of experience in driving high-end user satisfaction through outsourcing partners. A bachelor's degree in facility management, engineering, business administration, or a related field is required. Strong skills in stakeholder and operations management are essential, as well as proficiency in English and Danish.

In this role, you will be responsible for the service delivery across our Finance Centres and Branches in Denmark, hosting over 4,000 colleagues. Areas of responsibility include catering, cleaning services, office support, and execution of minor projects. Your innovative mindset and forward-thinking approach will bring inspiration to Danske Bank and shape the development and improvement of our service standards.

You will also drive the user experience & stakeholder engagement and manage budgets in Denmark in accordance with the facility management strategy. Further, you will have the day-to-day management responsibility for a team of three. The work includes:

  • Closing collaboration with different stakeholders like business leads, service partners, and contractors.
  • Engaging with different operations and solving problems proactively.
  • Developing and driving the strategic and tactical planning of facility management activities locally, including the digital roadmap for the FM domain.
  • Managing the Facility Management budget and the ongoing spend, including monthly performance, risk reporting, and governance.
  • Driving the service experience at the workplace and fuelling the user experience.
  • Monitoring service deliveries to ensure quality and safety standards.
  • Handling queries, complaints, and escalation issues to ensure solutions from the service partner.
  • Managing different responsibilities and tight schedules won't be a problem because you have a structured approach and communication skills for efficient collaboration.
  • Evaluation and mitigation of risks related to facility management.

According to the market, the salary for this role is estimated to be around €60,000 - €80,000 per year, depending on your experience and qualifications. You will also have access to valuable employee benefits to support your wellbeing and flexible working options to balance your work-life.



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