Robotics Operations Director

3 days ago


Copenhagen, Copenhagen, Denmark Nexi Group Full time

About the Role:

The Robotics Operations Director will be responsible for ensuring the optimal operation of customer service robots and CoPilot agents, monitoring their performance to maintain high quality and efficiency. This role will focus on maximizing the utilization of robots and CoPilot agents across all Nordic countries.

Key Responsibilities:

  1. Develop and maintain a framework for customer service robots to ensure high-quality performance and continuous development.
  2. Collaborate with robotic development teams to prioritize robot enhancements or the development of new robots.
  3. Establish a structured training program for onboarding new specialists into the robotics framework.
  4. Examine processes or areas that could benefit from robotic optimizations.

Requirements:

  1. Proven experience as an operational planner, performance analyst, robotics engineer, or in a related role, particularly within customer service environments.
  2. Excellent analytical abilities to track and interpret operational KPIs, identify trends, and recommend improvements.
  3. A genuine passion for artificial intelligence and its applications in robotics and customer service.
  4. Strong collaborative skills to work with development teams, customer service teams, and other relevant stakeholders.


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