Desktop IT Engineer

1 week ago


Aalborg, Ålborg Kommune, Denmark Centrica plc Full time
A Career Opportunity at Centrica plc

We're not a perfect place – but we're a people place. Our priority is supporting all of the different realities our people face.


About the Role: Desktop Support Engineer (Level 2/3)

This is a great opportunity if you have technical acumen and want to join the ever-moving energy industry to give your contribution to Energising a Greener, Fairer Future.


Main Responsibilities:
  • Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting for a critical Trading operation.
  • Manage and troubleshoot Windows operating systems and applications.
  • Troubleshoot basic DNS and DHCP.
  • Support and administer Microsoft Office 365 packages.
  • Utilise Microsoft Intune for device management and security.
  • Follow ITIL best practices for incident, problem, and change management.
  • Assist with the deployment and maintenance of desktop hardware and software.
  • Document and track issues using our service desk system.
  • Collaborate with other IT team members to resolve complex issues.
  • Provide training and support to end-users as needed.

The Ideal Candidate:
  • Proven experience in a Level 2 desktop support role within a trading or finance services environment.
  • Strong knowledge of Windows operating systems and troubleshooting.
  • Confident managing and organising Active Directory and its objects.
  • Experience with DNS and DHCP configuration and management.
  • Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook).
  • Familiarity with ITIL processes and best practices.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience using Jira/ServiceNow would be advantageous.
  • Customer-focused attitude with a commitment to providing high-quality support.


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