Desktop IT Engineer
1 week ago
We're not a perfect place – but we're a people place. Our priority is supporting all of the different realities our people face.
About the Role: Desktop Support Engineer (Level 2/3)
This is a great opportunity if you have technical acumen and want to join the ever-moving energy industry to give your contribution to Energising a Greener, Fairer Future.
Main Responsibilities:
- Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting for a critical Trading operation.
- Manage and troubleshoot Windows operating systems and applications.
- Troubleshoot basic DNS and DHCP.
- Support and administer Microsoft Office 365 packages.
- Utilise Microsoft Intune for device management and security.
- Follow ITIL best practices for incident, problem, and change management.
- Assist with the deployment and maintenance of desktop hardware and software.
- Document and track issues using our service desk system.
- Collaborate with other IT team members to resolve complex issues.
- Provide training and support to end-users as needed.
The Ideal Candidate:
- Proven experience in a Level 2 desktop support role within a trading or finance services environment.
- Strong knowledge of Windows operating systems and troubleshooting.
- Confident managing and organising Active Directory and its objects.
- Experience with DNS and DHCP configuration and management.
- Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook).
- Familiarity with ITIL processes and best practices.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience using Jira/ServiceNow would be advantageous.
- Customer-focused attitude with a commitment to providing high-quality support.
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