Technical Support Specialist

1 week ago


Aalborg, Ålborg Kommune, Denmark Centrica plc Full time
About Centrica Energy

We are a global renewable energy trading company that helps move energy from source to use – powering businesses, homes, and societies as they transition to a new sustainable energy future.


Job Description: Desktop Support Engineer (Level 2/3)

We are looking for a skilled IT Level 2 Desktop Support professional to join our dynamic IT team. Ideally, you will have extensive experience in managing and troubleshooting Windows environments, DNS, DHCP, Office packages, Intune, and ITIL processes.


Key Responsibilities:
  • Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting for a critical Trading operation.
  • Manage and troubleshoot Windows operating systems and applications.
  • Troubleshoot basic DNS and DHCP.
  • Support and administer Microsoft Office 365 packages.
  • Utilise Microsoft Intune for device management and security.
  • Follow ITIL best practices for incident, problem, and change management.
  • Assist with the deployment and maintenance of desktop hardware and software.
  • Document and track issues using our service desk system.
  • Collaborate with other IT team members to resolve complex issues.
  • Provide training and support to end-users as needed.

Requirements:
  • Proven experience in a Level 2 desktop support role within a trading or finance services environment.
  • Strong knowledge of Windows operating systems and troubleshooting.
  • Confident managing and organising Active Directory and its objects.
  • Experience with DNS and DHCP configuration and management.
  • Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook).
  • Familiarity with ITIL processes and best practices.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience using Jira/ServiceNow would be advantageous.
  • Customer-focused attitude with a commitment to providing high-quality support.


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