Senior IT Support Specialist

7 days ago


Kongens Lyngby, Lyngby-Tårbæk Kommune, Denmark Wipro Full time
Job Description

The Senior IT Support Specialist will provide level 2 support for Wipro's internal users. This role will involve resolving complex technical issues, providing guidance to junior engineers, and collaborating with cross-functional teams to identify and implement process improvements.

Key Responsibilities
  • Provide level 2 technical support for Wipro's internal users.
  • Resolve complex technical issues, including server, network, and endpoint issues.
  • Collaborate with junior engineers to provide guidance and training.
  • Identify and document process improvements to increase efficiency and effectiveness.
  • Work closely with the service desk team to ensure seamless ticket handoffs and customer satisfaction.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science or related field.
  • At least 4-5 years of experience in IT support, preferably in a senior role.
  • Strong knowledge of Windows Server operating system and networking fundamentals.
  • Familiarity with Cisco and Meraki technology.
  • Excellent communication and interpersonal skills.


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