Service Coordinator

1 month ago


Ballerup, Ballerup Kommune, Denmark ABB AS Full time
Company Overview
A leading technology company, ABB A/S, is dedicated to addressing global challenges. Our core values of care, courage, curiosity, and collaboration drive our aim to empower everyone to create sustainable solutions.

About the Role
We are seeking a highly skilled Service Coordinator to join our team in Ulsteinvik, Norway. The successful candidate will be responsible for managing customer requirements, coordinating service jobs, and overseeing logistics for site. This is an exciting opportunity for a proactive individual with a strong background in logistics and supply chain management to make a meaningful contribution to our organization.

Job Responsibilities
The Service Coordinator will be responsible for:
  1. Managing customer requirements and inquiries;
  2. Closing cooperation with Global Technical Support and Field Service Manager to keep service requests updated in our ticket management system;
  3. Coordinating, planning, scheduling, and overseeing all service jobs and requests with necessary resources, spare parts, and logistics for site;
  4. Ad hoc problem-solving in cooperation with customers, service engineers, and technical support engineers;
  5. Creating quotations and ensuring on-time invoicing;
  6. Cooperating and coordinating activities with other ABB units and teams to harmonize the service activities;
  7. Proactively seeking to find better ways of working.

Requirements
To be successful in this role, you will need to have:A college or university degree (Bachelor) in Logistics, Supply Chain, Business Administration, or a relevant field;Relevant operational experience can compensate for lack of education;Experience with resource planning and coordination of service jobs;Knowledge of ERP systems (e.g., SAP);Experience from an operational service organization;Fluency in both written and verbal English;A proactive attitude;The ability to understand and find practical solutions to problems;Initiative and cooperative, able to work both independently and as part of a team;Ability to perform tasks under pressure.
Benefits
As your employer, ABB A/S offers:
  • Technical and personal challenges in a positive and innovative environment;
  • Informal and good work relations between coworkers and managers;
  • Positive and exciting work environment in a global organization with future career opportunities;
  • Professional growth;
  • Variety of company benefits.

Location
This position is based in Ulsteinvik, Norway, with the option to work remotely. We offer a competitive salary package, including a base salary range of approximately €50,000-€70,000 per annum, depending on experience.

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