Service Coordinator

2 months ago


Ballerup, Ballerup Kommune, Denmark ABB AS Full time

About the Role:

We are seeking a highly skilled Service Coordinator to join our Marine & Ports team in Norway. This is an exciting opportunity to be part of a global organization driving the transition towards a sustainable future.

Key Responsibilities:

  • Manage customer requirements and enquiries, ensuring timely and efficient service delivery.
  • Coordinate with Global Technical Support and Field Service Manager to update service requests in our ticket management system.
  • Plan, schedule, and oversee all service jobs and requests, allocating necessary resources, spare parts, and logistics for site.
  • Ad hoc problem-solving in collaboration with customers, service engineers, and technical support engineers.
  • Create quotations and ensure on-time invoicing.
  • Coordinate activities with other ABB units and teams to harmonize service activities.
  • Proactively seek ways to improve our processes and operations.

Requirements:

  • Bachelor's degree in Logistics, Supply Chain, Business Administration, or relevant field.
  • Relevant operational experience can compensate for lack of formal education.
  • Experience with resource planning and coordination of service jobs.
  • Familiarity with ERP systems (e.g., SAP).
  • Background in operational service organizations.
  • Knowledge of the Marine Service Segment is advantageous.
  • Fluency in both written and verbal English.
  • Pro-active attitude, ability to understand and find practical solutions to problems.
  • Initiative and cooperative, with ability to work independently and as part of a team.

About Us:

AABB A/S offers:

  • Technical and personal challenges in a positive and innovative environment.
  • Informal and good work relations between colleagues and managers.
  • Positive and exciting work environment in a global organization with opportunities for professional growth.
  • Variety of company benefits.

Estimated Salary: Based on industry standards, we estimate the annual salary for this position to be approximately $80,000, depending on qualifications and experience.



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