Digital Performance Marketing Specialist
2 days ago
About the Role
We are seeking a highly skilled Digital Performance Marketing Specialist to join our team. As a key member of our client-facing support/technical support and project management team, you will be responsible for delivering efficient, quality implementations across Tradedoubler products and providing quality support to clients & colleagues within agreed SLA's.
Your main responsibilities will include managing the Tradedoubler affiliate platform on behalf of our advertisers, answering and resolving technical questions from customers and colleagues, maintaining continuous contact with customers in a proactive manner, quickly identifying the advertisers' needs in order to grow their business, supporting the sales team in meetings and calls, staying updated on changes in the market, documenting the client's evolution and any changes that may be relevant, leaning on the team to provide solutions and get different points of view, discussing results with the team periodically, learning from success cases with other clients and applying them, communicating any important client information to stakeholders, and liaising with Technical Customer Executives and Managers of other local Tradedoubler offices.
Requirements
- A university degree (Computing, IT Degree, software programming) or equivalent experience is required. We also welcome self-taught professionals.
- Ability to grasp technical concepts - HTML, JavaScript, Restful APIs, XML and programming languages is essential.
- Good written and spoken communication skills are necessary.
- Experience of working in a client support/customer service environment is preferable.
- Customer service minded and solutions oriented with exceptional problem-solving skills are required.
- Professional approach, results driven, attention to detail, and excellent team player skills are also essential.
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