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Internal Client Advocate
3 weeks ago
We deliver integrated business systems to retailers, manufacturers, and distributors globally, leveraging our 25+ years of experience. Our software is tailored by industry expertise and backed by world-class service.
Position DetailsThis Internal Client Advocate role requires a bi-lingual Danish/English professional with a track record of supporting client accounts. The ideal candidate will possess strong communication skills, self-sufficiency, flexibility, and a keen ability to support our existing customer base.
Main Accountabilities- Serve as a key point of contact for customers, addressing all their success matters.
- Maintain strong relationships with clients, ensuring high levels of customer satisfaction and service.
- Update the CRM system with accurate and timely customer information.
- Track account metrics, including quarterly sales results and annual forecasts.
- Relevant experience in a customer success environment.
- Experience of updating and maintaining CRM system records.
- Professional approach to team and client relationships.
- Track record of delivering against targets.
- A passion for delivering great service.
- Good sales, interpersonal, and problem-solving skills.
We strive to create a better business for our employees, partners, communities, and customers through non-discriminatory procedures and practices.
