Strategic Data Analyst for Optimal Customer Retention

1 month ago


Copenhagen, Copenhagen, Denmark Nuuday Full time

**About Nuuday**

Nuuday is a united family of six trusted and well-known brands with the shared purpose of making sense with technology. Our family consists of YouSee, Telmore, Hiper, TDC Erhverv, eesy and Relatel.

We deliver innovative digital services to most Danish households and businesses. And we do it together. Across cross-functional teams, 33 nationalities and more than 3500 unique colleagues.

As Denmark's leading digital service provider, we aspire to use technology to create a more meaningful future for our customers and society.

About the Job

You will operate within the domain of channels (e.g., telephone, retail, self-service) and related processes where you will provide relevant data reports with metrics that enable insight on how to reduce churn, minimize down-migrations, and maximize up-migrations.

You will automate and democratize insights and reports used to identify pain points, track KPIs and movements to improve data access and enabling an efficient production of initiatives.

Proactively monitor and analyze short-term performance and long-term trends of relevant metrics to identify business opportunities that improve P&L and enables countering negative movements with due diligence.

You will own, manage, and improve monthly, quarterly, yearly forecasting and budgeting process on relevant metrics like terminations, churn, and migrations to accurately predict trends and inform decision-making.

Assess implemented initiatives for continuous improvement and create best practice methods for evaluation of initiatives.

About You

You are clearly motivated by manipulating data, understanding problems and opportunities that can lead to multiple initiatives which impacts business significantly.

You approach tasks analytically while still focusing on getting the job done within reasonable time, understanding the need to execute initiatives on short term as well as building up insights for long term use.

Requirements

  • You have strong analytical and problem-solving skills and can transform complex data into usable and clear insights.
  • You confidently structure and analyze large amounts of data using different analytical tools and software (Excel, PBI, SQL).
  • You possess great communication skills, with the ability to present data-driven insights to non-technical stakeholders easily engaging and communicating well with Commercial Managers.
  • Experience with building data models & reports and presenting insights in visualization tools (Power BI & Tableau) is a plus.
  • 2+ years of experience in a data analysis role, preferably within subscription industry.
  • Master's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related field.

Salary and Benefits

The estimated salary for this position is DKK 650,000 - 850,000 per year, depending on experience.

We offer a competitive compensation package, including pension scheme, health insurance, and 5 weeks' annual leave.

Additionally, we provide opportunities for professional growth and development, including training programs, mentorship, and education assistance.



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