Senior Business Strategist for Customer Retention

2 months ago

Copenhagen, Copenhagen, Denmark Nuuday Full time

Yousee, Denmark's largest subscription business, seeks a Senior Commercial Manager to lead its Customer Base Management team. This key role is responsible for reducing churn and optimizing gross profit per user across all portfolios.

About the Job

The overall objective of the Customer Base Management team is to reduce churn and optimize gross profit per user (GPPU) across all portfolios. As part of this mission, you will:

  • Deliver a strategic direction for retention and profit optimization efforts continuously adapted and adjusted in accordance with changing conditions.
  • Own short- and long-term roadmaps that outline how goals are achieved, including internal base activities and external events.
  • Create a base framework of segmentation and initiative efforts to address high churn and low GPPU groups.
  • Conduct impact analysis, prepare business cases, and provide recommendations for migration initiatives.
  • Secure diligent handovers of approved initiatives to execution teams and take part in their implementation as concept owner.

About You

We're looking for someone who thrives in complex cross-field environments, eager to break down issues into manageable areas and come up with new solutions. Your proactive can-do mentality, problem-solving abilities, and data-driven mindset will be essential in driving continuous improvement and overcoming barriers.

  • Proven experience in subscription business, with a minimum of 3 years in a similar role.
  • A relevant master's degree in business administration, economics, or a related field.
About Us

Nuuday offers a dynamic work atmosphere characterized by openness and humor, with committed colleagues motivated by the desire to craft the best solutions and have fun while doing it. Our company promotes a healthy work-life balance, supports employee well-being through various initiatives, and fosters a diverse and inclusive workplace.

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