Senior Client Engagement Specialist
4 days ago
About the Role:
As a Senior Customer Success Manager at Templafy, you will be responsible for developing and executing strategies to drive growth and retention across our global customer base. This will involve working closely with cross-functional teams to identify opportunities for expansion and providing tailored solutions to meet the evolving needs of our clients. You will also be responsible for building and maintaining relationships with senior-level stakeholders at our customers' organizations.
Key Responsibilities:
- Develop and execute strategies to drive growth and retention across the global customer base
- Work closely with cross-functional teams to identify opportunities for expansion and provide tailored solutions to meet the evolving needs of customers
- Build and maintain relationships with senior-level stakeholders at customers' organizations
- Monitor and report on key performance indicators (KPIs) related to customer satisfaction and retention
- Identify and address potential risks or issues impacting customer satisfaction and retention
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