Digital Operations Specialist

3 days ago


Copenhagen, Copenhagen, Denmark Nexi Group Full time

About the Role

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As a Robotics Operations Manager at Nexi Group, you will play a crucial part in ensuring the optimal operation of customer service robots and CoPilot agents across all Nordic countries.

Your primary objective will be to monitor their performance and maintain high-quality efficiency. This role requires strong analytical skills, excellent collaboration abilities, and a genuine passion for artificial intelligence and its applications in robotics and customer service.

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Main Responsibilities

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  1. Track operational KPIs for robot performance and coordinate actions to ensure target performance.

  2. Develop and maintain a framework for customer service robots to ensure high-quality performance and continuous development.

  3. Maintain and own a prioritized list of the most needed enhancements and developments for Customer Service Nordics.

  4. Collaborate with robotic development teams within Nexi to prioritize robot enhancements or the development of new robots.

  5. Assist in the development & operation of a community for CoPilot within Customer Service Nordics, focusing on the creation and operation of CoPilot automation.

  6. Establish a structured training program for onboarding new specialists into the robotics framework, including training new specialists and maintaining high community engagement.

  7. Examine processes or areas that could benefit from robotic optimizations.

  8. Ensure information is shared with all relevant stakeholders and maintain relationships with key stakeholders.

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What Makes You Suitable?

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We are looking for an individual with experience as an operational planner, performance analyst, robotics engineer, or in a related role, particularly within customer service environments.

The ideal candidate will possess:

  • Proven experience in tracking and interpreting operational KPIs, identifying trends, and recommending improvements.

  • Excellent analytical abilities and familiarity with data analysis tools and software.

  • A genuine passion for artificial intelligence and its applications in robotics and customer service.

  • Strong collaborative skills to work with development teams, customer service teams, and other relevant stakeholders.

  • Experience in creating and conducting training programs and onboarding new employees.

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Bonus Skills and Experience

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Demonstrated experience in managing projects, prioritizing tasks, and meeting deadlines is highly desirable. Additionally, a proactive approach to identifying problems and developing innovative solutions to optimize robot performance and customer service operations will be valued.

Nexi Group Benefits

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Nexi Group offers a range of benefits, including:

  • An attractive salary and overall competitive package.

  • Constant support from your manager.

  • A hybrid way of working.

  • Flexible work hours.

  • A home equipment allowance.

  • Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription).

  • Health and Dentist insurance.

  • Referral bonuses for recommending new team members to join the company.

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Apply Now

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If this opportunity resonates with you, we'd love to hear from you. Please apply at your earliest convenience.

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We'll be reviewing applications continuously and closing the position once we've found the right fit.

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We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.



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