Robotics Operations Specialist

4 days ago


Copenhagen, Copenhagen, Denmark Nexi Group Full time

About the Role

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The Nexi Group is seeking a skilled Robotics Operations Specialist to join our team. As a key member of our digital transformation initiative, you will be responsible for ensuring the optimal operation of customer service robots and CoPilot agents across all Nordic countries.

Key Responsibilities

  1. Track operational KPIs for robot performance and coordinate actions to ensure target performance.
  2. Develop and maintain a framework for customer service robots to ensure high-quality performance and continuous development.
  3. Maintain and own a prioritized list of the most needed enhancements and developments for Customer Service Nordics.
  4. Collaborate with robotic development teams within Nexi to prioritize robot enhancements or the development of new robots.
  5. Assist in the development & operation of a community for CoPilot within Customer Service Nordics, focusing on the creation and operation of CoPilot automation.
  6. Establish a structured training program for onboarding new specialists into the robotics framework, including training new specialists and maintaining high community engagement.
  7. Examine processes or areas that could benefit from robotic optimizations.
  8. Ensure information is shared with all relevant stakeholders and maintain relationships with key stakeholders.


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