IT Support Infrastructure Specialist
2 weeks ago
About Exerp
Exerp is a leading provider of technology solutions for the global fitness industry. We are passionate about empowering fitness businesses to succeed through innovative software and expert support.
The Role
We are seeking an IT Support Analyst to strengthen our IT infrastructure and ensure seamless delivery of our SaaS solutions. As an IT Support Analyst, you will be responsible for upholding the stability, security, and performance of our systems while providing expert support for Office 365, Windows, and mobile devices.
Key Responsibilities
- Administer, configure, and maintain IT infrastructure, including cloud software, networks, and security systems.
- New user onboarding, asset management, and access control.
- Handle daily IT user support through tickets and collaboration tools.
- Manage Office 365 applications, including Exchange, SharePoint, Teams, OneDrive, and Azure AD.
- Provide technical support and setup for Windows workstations, Apple Macs, and Android/iOS mobile devices.
- Troubleshoot hardware, software, and network issues.
- Collaborate with internal teams to ensure smooth IT operations.
- Document IT procedures and provide user training as needed.
Requirements
- Minimum 2 years of experience as an IT Support Analyst, System Administrator, or similar role.
- Hands-on experience with Office 365 administration (Exchange, SharePoint, Teams, OneDrive, and Azure AD).
- Excellent communication skills and a proactive approach to problem-solving.
- Ability to diagnose and resolve technical issues effectively.
- Proficiency in English language required; Danish language is a plus but not required.
- Able to show a clean criminal record.
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