Pncpl Support Services Analyst

1 week ago


Copenhagen, Copenhagen, Denmark Deltek, Inc. Full time

About the Role

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Deltek, Inc. as a Pncpl Support Services Analyst. As a key member of our support team, you will be responsible for providing world-class support to our customers using the Maconomy Enterprise and Cloud-based solutions.

Responsibilities

  • Provide Exceptional Customer Support: Respond to customer inquiries, troubleshoot issues, and resolve problems in a timely and professional manner.
  • Collaborate with Cross-Functional Teams: Work closely with our sales, marketing, and product development teams to ensure seamless customer experiences.
  • Drive Continuous Improvement: Identify areas for improvement and implement process changes to enhance customer satisfaction and support efficiency.
  • Stay Up-to-Date with Industry Trends: Stay current with the latest industry trends, technologies, and best practices to provide expert-level support to our customers.
  • Meet or Exceed Performance Metrics: Meet or exceed key performance metrics, including first-call resolution, customer satisfaction, and support ticket resolution rates.

Requirements

  • Technical Expertise: Strong technical skills, including experience with Maconomy ERP systems, accounting principles, and software applications.
  • Customer-Focused: A passion for delivering exceptional customer service and a customer-centric approach to problem-solving.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and provide creative solutions.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical information to customers and internal stakeholders.
  • Team Player: A collaborative mindset and the ability to work effectively in a team environment.

What We Offer

  • Competitive Compensation and Benefits: A comprehensive compensation package, including salary, benefits, and perks.
  • Opportunities for Growth and Development: A supportive and dynamic work environment that fosters growth, learning, and professional development.
  • Collaborative Team Culture: A collaborative and inclusive team culture that values diversity, equity, and inclusion.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, please submit your application, including your resume and a cover letter, to [insert contact information].



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