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Analyst, Customer Success
3 months ago
Go Autonomous is at the forefront of B2B innovation. Go Autonomous introduces the new way enterprises communicate, transact, and work. Our solution suite brings transformative experiences and unprecedented efficiency gains to our customers' commercial operations. Simply put, we are building the future of B2B commerce - Autonomous Commerce.
Go Autonomous is trusted by key industrial players in Denmark and abroad. Our headquarters are in the heart of Copenhagen, and amazing colleagues from 15+ countries look forward to meeting you
To support the introduction and drive the fast-paced adoption of innovative work practices and contribute to our expansion, Go Autonomous is actively seeking an Analyst to be a part of our Customer Success team in Copenhagen.
Your Team's MissionExemplify the new benchmark of enterprise experience in B2B SaaS.
Are You our New Customer Success Analyst?At Go Autonomous, we are committed to transforming commerce through digitization and automation. We are looking for an energetic and self-driven individual to join our dynamic team as an Analyst on the Customer Success team. If you are passionate about data analysis, strategic recommendations, and customer success, this role is perfect for you
Your Role
As an Customer Success Analyst at Go Autonomous, you will play a crucial role in ensuring our customers' success and driving growth. You will:
Analyze data to identify strategic recommendations and growth drivers, forming the foundations of success plans. Prepare project communications (presentations, status reports, and dashboards) to keep internal and external stakeholders informed of project status and related issues. Provide day-to-day support for customer inquiries. Support in monitoring customer health indicators, identifying risks, and working cross-functionally to deliver against growth and retention metrics.Requirements Graduated with a Bachelor's or Master's Degree. New graduates are encouraged to apply. Prior work or internship experience in project management in a business function, digital commerce, or transformation unit in a B2B international organization or customer success in a B2B Enterprise SaaS. Energetic and self-driven individual with a proactive approach, enthusiastic for challenges, and enjoys fast-paced, dynamic environments. Solid verbal and written communication abilities (English) and robust presentation and interpersonal relationship skills. Business-driven analytics mindset. Enjoys the B2B space.
You will gain:Invaluable skillset. Implementing Go Autonomous' AI solution is often a transformative experience for a company. Implementing AI requires enablement throughout the organization. Experiencing it firsthand provides an invaluable skillset to drive changes in the largest, most prominent organizations globally.Unique experience. Our customers are industry leaders in every sector. You will represent and introduce the new way of doing business.AI knowledge beyond the hype. AI is not magic; it is a technology. You will become an expert in introducing AI into the most crucial business operations.In return for your magic, we offer: Pension. We care about your future. Insurance. We care about you today. Mental health support. We care about your well-being now. Warrants program. You are welcome to join the club. Internet and phone coverage. This is a human right. Central location. Easy public transport access and friendly workplace. Lunch, coffee, snacks, and a Friday bar. Social gatherings and fun activities. You can also start your interest club as well.
We urge you to apply for any of our positions, even if your qualifications do not perfectly match.
We invite individuals with various perspectives and experiences to join us, as these contributions frequently surpass the usual job expectations, fostering an environment rich in continuous education. Should you be eager to become part of a rapidly expanding company at the forefront of digital innovation for the globe's most progressive firms, we urge you to submit your application for any of our positions, even if your qualifications do not perfectly align.
