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Italian and French Speaking Guest Experience Specialist

2 weeks ago

Århus, Århus Kommune, Denmark Landfolk Full time

Company Overview

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Landfolk is a Denmark-based startup driving a movement that connects people with nature.

We carefully curate holiday homes in various markets, prioritizing quality, aesthetics, and unique locations.

As a fast-growing startup, we prioritize meaningful work, healthy balance, and a positive work environment.

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Job Description

As an Italian or French speaking Guest Experience Specialist, you will join our Guest & Host Care team, providing support-related responsibilities for bookings made through our platform.

Primary tasks include assisting customers via chat, email, and phone in both Danish and English.

Fluency in either Italian or French is mandatory, as we aim to ensure the same high level of support in these markets.

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Required Skills and Qualifications

We seek someone who:

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  • Understands our brand values and emphasizes them">
  • Provides exceptional customer service, focusing on personalized interactions">
  • Communicates genuinely, listening actively and acknowledging others">
  • Resolves inquiries positively, systematically, and proactively">
  • Persistent, systematic, and thrives in a dynamic environment">
  • Works independently, finding creative solutions to challenges">
  • Engaged and contributes to a positive work atmosphere">
  • Gathers and communicates user insights, enhancing our platform's user experience">
  • Speaks and writes fluently in either Italian or French">
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Benefits

Joining Landfolk means becoming part of a collaborative team culture where your contributions are valued.

We offer flexible working hours, working 15–20 hours per week, spread across all seven days, with potential for additional hours during holiday periods.

Our office features a delicious lunch scheme, social events, great coffee, snacks, and holiday home trips.

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Others

As a team player, you will collaborate closely with colleagues, ensuring exceptional guest and host experiences.

The position is adapted to fit your studies, with flexible working hours and the possibility of extra hours during holidays.