Senior Salesforce Technical Lead

2 weeks ago


Copenhagen, Copenhagen, Denmark Brandwatch Full time
About the Role

We are seeking a highly skilled and experienced Salesforce Administrator to join our team at Brandwatch.

As a key member of the Business Applications team, you will work closely with cross-functional stakeholders to implement best practices, improve system efficiency, and ensure Salesforce aligns with our evolving business needs.

Key Responsibilities:
  • Salesforce Administration & Optimization
    • Manage and maintain Salesforce administrative functions, including user profiles, roles, permission sets, and assignment rules.
    • Customize and configure Salesforce flows, validation rules, advanced formulas, and custom objects to support operational needs.
    • Identify, diagnose, and resolve technical issues, escalating as necessary while ensuring minimal disruption to users.
    • Oversee system performance, security, and data integrity to maintain optimal functionality.
  • Business Process Support & Collaboration
    • Work closely with Revenue Operations and other stakeholders to enhance Salesforce efficiency and standardize business analytics, tools, and processes.
    • Support cross-functional projects and strategic system changes to improve business operations.
    • Monitor data quality, integrity, and user adoption, implementing necessary improvements.
  • Reporting & Analytics
    • Develop and maintain complex reports and dashboards to provide actionable insights for decision-making.
    • Implement best practices for data governance and reporting standards within Salesforce.
  • Training & Documentation
    • Develop and deliver user training on Salesforce features and best practices.
    • Create and maintain comprehensive documentation for processes, policies, and system configurations.


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