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Chief Solutions Architect

2 weeks ago

Copenhagen, Copenhagen, Denmark Dentsu Aegis Network Ltd. Full time

Merkle is a global leader in data-driven customer experience management (CXM), seamlessly integrating expertise across Denmark, the Netherlands, Sweden, and Norway. With over 700 professionals in Northern Europe and 46,000 worldwide as part of Dentsu, we craft innovative, strategic, and technology-driven solutions that redefine customer experiences.

You will play a pivotal role in solving complex client challenges, whether through technology-driven approaches or experience-led innovation. Your responsibility will be to shape solutions within RFP responses, strategic pitches, and evolving our offerings across the region.

This role is suited for individuals with either a creative or technical background, but the key denominator is a strategic mindset and problem-solving toolbox that allows you to identify, frame, and solve client challenges in a way that creates real business impact.

Key Responsibilities:

  • Lead the design of strategic solutions, balancing either a technology- and strategy-driven approach or a strategy- and experience-driven approach.
  • Shape RFP and pitch responses, ensuring our solutions stand out through strategic rigor, creativity, and feasibility.
  • Identify and frame complex client challenges, applying structured problem-solving methodologies to create clear, actionable approaches.
  • Drive innovation by evolving and developing new offerings within Northern Europe, leveraging Merkle's global capabilities.
  • Collaborate across teams, including technology, experience, data, and consulting, to craft holistic and scalable solutions.
  • Ensure alignment with delivery teams, bridging strategic vision with execution to create tangible value for clients.