Technical Account Manager

1 month ago


Aalborg, Ålborg Kommune, Denmark Trackunit AS Full time
Join Trackunit A/S as a Technical Account Manager

Trackunit A/S is a leading supplier of IoT solutions, operating out of multiple offices worldwide. We specialize in digital solutions that connect machines, people, and systems in the global construction industry.

About the Role

We are seeking a Technical Account Manager with deep expertise in Modbus to serve as our customers' trusted technical advisor and be the customers' voice internally in Trackunit. You'll be helping strategic customer leads identify value-driven key use cases, validate the use cases' technical feasibility, and drive the technical PoC. You'll also help existing key accounts mature with the Trackunit product by driving successful adoption of Trackunit's products and features to ensure maximum value creation for the customer.

Key Responsibilities
  • Partner closely with Sales, Customer Success, and the customer to identify value-driven key use cases and validate their technical feasibility.
  • Serve as the technical subject matter expert during customer meetings and product demonstrations, ensuring the successful management of technical requirements.
  • Drive technical POCs based on identified key use cases. Your responsibility will be to validate the technical feasibility of the use cases together with the customer's technical team.
  • Provide guidance and recommendations on best practices for Trackunit products that correlate with the customers' daily business operations.
Customer Maturity and Product Adoption
  • Work closely with customers' technical teams to integrate the Trackunit system and products into daily business operations.
  • Help the customer further integrate the Trackunit system into existing systems so they can automate processes and react to actionable insights.
  • Proactively keep Trackunit solution environments operationally healthy for assigned customers - product adoption, data, and platform health are critical to customer success.
  • Provide ad hoc technical consultancy to customers regarding specific technical objectives, including new machine types, new technology, and specialty equipment fleets.
  • Train the customer in new features and drive successful adoption.
  • Serve as the primary technical escalation point of contact for assigned customers and work closely with cross-functional teams in that support.
  • Develop and nurture strong, long-lasting relationships with technical stakeholders for assigned customers.
Be the Customers' Voice Internally
  • Proactively engage with Product Management to drive discussions on automating and scaling IoT configuration and implementation processes.
  • Collaborate on the development of tools, frameworks, and best practices to streamline the IoT configuration process and enhance the scalability of Trackunit's IoT solution.
  • Collaborate with cross-functional teams to ensure alignment between customer needs and product roadmap, driving customer success and retention.
What We Offer
  • A place in an agile growth SaaS business, with possibilities to grow internally in the company.
  • International environment with regular check-ins and social events across teams, departments, and borders.
  • We take your personal and professional development goals seriously and we support them through training, coaching, and mindfulness as well as with an outspoken feedback culture to help you identify your strengths and opportunities.
  • Flexibility and hybrid working is not just a cliché. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
  • Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status.
Requirements
  • A bachelor's degree in engineering, computer science, or a related field; an advanced degree is preferred.
  • Extensive experience in technical account management or customer-facing roles within the SaaS, IoT, and industrial IoT industries.
  • Deep understanding of IoT solutions architecture, protocols, and connectivity technologies, with specific expertise in Modbus (ideally also J1939 CANbus).
  • Experience with ISO is considered a plus.
  • Proven track record of driving technical innovation and customer success in strategic accounts.
  • Strong communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences.
  • Strategic thinker with a proactive approach to problem-solving and driving business outcomes.
Our Hiring Process
  • Initial conversation with a colleague from our People & Talent team to get to know each other a bit better.
  • Virtual meet and greet. Meet with Associate Vice President of Technical Account Management, Jacob Kramer Rydborg.
  • Personality-based interview. You will be asked to fill out an online personality assessment using Hogan prior to the interview.
  • Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or challenges related to the role.
  • If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
  • Offer presentation and walk-through. We're lucky to have you

We hire skilled and enthusiastic people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply.

Department
Customer

Locations
Multiple locations

Remote status
Hybrid

Employment type
Full-time

Contact Jaramie Lawrence People Business Partner – People & Talent



  • Aalborg, Ålborg Kommune, Denmark Trackunit AS Full time

    Unlock the Potential of IoT SolutionsTrackunit A/S is a leading provider of IoT solutions, and we're seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will serve as the trusted technical advisor for our customers, helping them identify value-driven key use cases and validate their technical feasibility.Key...


  • Aalborg, Ålborg Kommune, Denmark Trackunit AS Full time

    Technical Account Manager - IoT Solutions ExpertTrackunit A/S is a leading supplier of IoT solutions, operating out of multiple offices worldwide. We specialize in digital solutions that connect machines, people, and systems in the global construction industry. As a Technical Account Manager - IoT Solutions Expert, you will serve as our customers' trusted...

  • Account Manager

    1 month ago


    Aalborg, Ålborg Kommune, Denmark Sensu AS Full time

    JobbeskrivelseOm stillingenVi søger en erfaren og kompetent Account Manager til vores kontor i Jylland. Som Account Manager vil du være ansvarlig for salg og udvikling af kunder indenfor sol- og vindsegmentet, industri og forsyningsselskaber.Dine ansvarsområderOpsøgende salg og kundeforespørgsler hos potentielle kunder i JyllandVedligeholdelse og...


  • Aalborg, Ålborg Kommune, Denmark RINA Piraeus Team Full time

    About the JobWe are seeking a skilled Technical Project Manager to join our team at RINA Piraeus Team. As a Technical Project Manager, you will be responsible for creating value for our customers by offering technical consultancy assistance and professional project management. You will work closely with our customers to understand their business needs and...


  • Aalborg, Ålborg Kommune, Denmark RINA Piraeus Team Full time

    About the RoleWe are seeking a highly skilled Technical Project Manager to join our team at RINA Piraeus Team. As a Technical Project Manager, you will be responsible for creating value for our customers by providing technical consultancy assistance and professional project management.Key Responsibilities:Customer contact and consultancy assistanceProject...

  • Account Manager

    1 month ago


    Aalborg, Ålborg Kommune, Denmark Sensu AS Full time

    Grøn energi - International vækstvirksomhed – Salg og udvikling Om virksomheden Er du interesseret i grøn energi og vil du være en del af Hitachi Energy? Som Account Manager i Jylland vil du være ansvarlig for salg og udbygning af kunder indenfor sol- og vindsegmentet, industri og forsyningsselskaber. Hitachi Energy er en af verdens førende...


  • Aalborg, Ålborg Kommune, Denmark HOYER Rekruttering Full time

    JobbeskrivelseVi søger en energisk og vedholdende Account Manager til vores afdeling i Roskilde. Som Account Manager vil du være ansvarlig for at identificere, opsøge og gennemføre det direkte salg af vores produkter til private og offentlige virksomheder.Udgifter og fordeleVi tilbyder en nøgleposition i en ambitiøs og vækstorienteret virksomhed, der...


  • Aalborg, Ålborg Kommune, Denmark Ahlsell Danmark AS Full time

    Vi søger en dygtig Key Account Manager til at styrke vores kundeportefølje i Østdanmark. Som Key Account Manager vil du være ansvarlig for at udvikle og styrke vores relationer med en række større industrivirksomheder i Østdanmark, primært indenfor pharma- og fødevaresektoren.Udfordringer og mulighederDu vil være ansvarlig for at udvikle og...


  • Aalborg, Ålborg Kommune, Denmark HOYER Rekruttering Full time

    INFUSER, a company developing innovative air and surface purification solutions, seeks a highly skilled Technical Product Manager Specialist. This role is responsible for improving, documenting, and providing international customer support for a new purification solution.Key responsibilities include:Testing the product to identify areas for improvement and...


  • Aalborg, Ålborg Kommune, Denmark Siemens Gamesa Full time

    Join Our Mission for SustainabilityAt Siemens Gamesa, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet...


  • Aalborg, Ålborg Kommune, Denmark Ahlsell Danmark AS Full time

    JobbeskrivelseVi søger en erfaren Key Account Manager til at styrke vores kundeportefølje i Syddanmark. Som Key Account Manager vil du være ansvarlig for at udvikle og styrke vores relationer med en række større industrivirksomheder i regionen.Udfordringer og ansvarUdvikle og styrke vores kundeportefølje i SyddanmarkAnsvarlig for at udvikle og...


  • Aalborg, Ålborg Kommune, Denmark HOYER Rekruttering Full time

    Ocuco is a dynamic and expanding international Irish-owned software company that develops and markets comprehensive optical software products for eye care professionals, optical retail chains, and labs. With headquarters in Dublin and offices worldwide, the company offers its employees not just job opportunities, but careers both nationally and...


  • Aalborg, Ålborg Kommune, Denmark AutoPi Full time

    We are looking for a dedicated sales manager to drive our growth and reach new markets.As a Technical Area Sales Manager at AutoPi, you will be responsible for expanding our customer base and identifying new business opportunities.Key Responsibilities:Develop and execute sales strategies to drive growth and revenueEstablish and maintain relationships with...

  • Technical Project Manager

    48 minutes ago


    Aalborg, Ålborg Kommune, Denmark Siemens Gamesa Full time

    About Siemens GamesaSiemens Gamesa is a global leader in energy technology with a rich legacy of innovation spanning over 150 years. We are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible.We are passionate about driving the energy transition and providing innovative solutions that meet...

  • Technical Consultant

    4 weeks ago


    Aalborg, Ålborg Kommune, Denmark RINA Full time

    About the RoleWe are seeking a highly skilled Technical Consultant to join our team at RINA Digital Solutions. As a Technical Consultant, you will play a key role in creating value for our customers by providing technical consultancy assistance and professional project management.Your Key ResponsibilitiesCollaborate with customers to understand their...


  • Aalborg, Ålborg Kommune, Denmark HOYER Rekruttering Full time

    JobbeskrivelseVi søger en erfaren og drivende Account Manager til at udvikle og styrke vores salg til private og offentlige virksomheder i Danmark.Om stillingenStillingen er en del af vores vækststrategi og vil være ansvarlig for at identificere, opsøge og gennemføre det direkte salg af vores produkter til den udpegede målgruppe. Du vil arbejde...


  • Aalborg, Ålborg Kommune, Denmark Ahlsell Danmark AS Full time

    pbOm jobbet/b/ppVi søger en erfaren Key Account Manager til at styrke vores kundeportefølje i Syddanmark. Du vil være ansvarlig for at udvikle og styrke vores relationer til store kunder i regionen./ppbUdgifter og fordele/b/pulliLøn og bonus/liliPensionsordning og sundhedsforsikring/liliBærbar pc og fri mobiltelefon/li/ulpbOm os/b/ppAhlsell Danmark A/S...


  • Aalborg, Ålborg Kommune, Denmark AutoPi Full time

    Accelerate Human Progress with AutoPiWe're on a mission to connect communities worldwide through software collaboration, and we need your expertise to drive our growth.About the RoleAs a Technical Area Sales Manager, you'll be responsible for driving our sales growth and expanding into new markets. You'll work closely with our development team to identify...

  • Technical Consultant

    4 weeks ago


    Aalborg, Ålborg Kommune, Denmark RINA Full time

    About the JobWe are seeking a skilled Technical Consultant to join our team at RINA Digital Solutions. As a Technical Consultant, you will be responsible for creating added value for our customers using our solutions.You will work closely with our customers to understand their needs and provide technical consultancy assistance and professional project...

  • Technical Expert

    2 weeks ago


    Aalborg, Ålborg Kommune, Denmark RINA Full time

    About the RoleThe successful candidate will be responsible for delivering technical consultancy assistance and professional project management to customers.Key Responsibilities:Technical collaboration with customers on their solutionsCustomer contact and consultancy assistanceProject management and internal coordinationTasks at customers' premisesAbout...