Technical Support Specialist
2 months ago
Ocuco is a dynamic and expanding international Irish-owned software company that develops and markets comprehensive optical software products for eye care professionals, optical retail chains, and labs. With headquarters in Dublin and offices worldwide, the company offers its employees not just job opportunities, but careers both nationally and internationally.
Job Profile
Ocuco is seeking a technically gifted engineer or technician to join the Global Operations team as a Professional Service Support Specialist. Based in the Dublin headquarters, the successful candidate will be focused on providing technical support services and training to customers worldwide.
Responsibilities may include:
- Providing technical support to installed customer bases.
- Installing software on customer sites.
- Training customers, which may involve international travel and occasional weekend work.
The successful candidate must have:
- A relevant degree.
- Perfect fluency in Danish and English.
- 1+ years of experience in a customer-facing role supporting a business application.
- Ability to acquire new technical information quickly.
- A "no problem", "can do" attitude that always gets the job done.
The ideal candidate will also:
- Have experience in software training, technical support, or another IT area.
- Understand networking and hardware terminology and possess basic troubleshooting skills.
- Show attention to detail and perfectionist instincts.
- Enjoy a high-intensity, high-energy work environment and contribute to the same.
- Have experience in Multimedia Design/Technical Writing.
Ocuco offers an attractive salary package, including a market-rate salary, pension scheme, insurance package, wellness program, excellent working environment, free lunch, and other benefits.
For candidates who need to relocate to Dublin, Ocuco will provide free accommodation in the company apartment for up to 3 months and offer advice and forms to open a bank account, get set up with the revenue office, understand local transport, and more.
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