Technical Account Manager

2 weeks ago


Aalborg, Ålborg Kommune, Denmark Trackunit AS Full time

Unlock the Potential of IoT Solutions

Trackunit A/S is a leading provider of IoT solutions, and we're seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will serve as the trusted technical advisor for our customers, helping them identify value-driven key use cases and validate their technical feasibility.

Key Responsibilities:

  • Partner with Sales, Customer Success, and customers to identify key use cases and validate their technical feasibility.
  • Serve as the technical subject matter expert during customer meetings and product demonstrations.
  • Drive technical POCs based on identified key use cases.
  • Provide guidance and recommendations on best practices for Trackunit products.

Customer Maturity and Product Adoption:

  • Work closely with customers' technical teams to integrate the Trackunit system and products into daily business operations.
  • Help customers further integrate the Trackunit system into existing systems to automate processes and react to actionable insights.
  • Proactively keep Trackunit solution environments operationally healthy for assigned customers.
  • Provide ad hoc technical consultancy to customers regarding specific technical objectives.

Be the Customers' Voice Internally:

  • Proactively engage with Product Management to drive discussions on automating and scaling IoT configuration and implementation processes.
  • Collaborate on the development of tools, frameworks, and best practices to streamline the IoT configuration process and enhance the scalability of Trackunit's IoT solution.

Our Hiring Process:

  • Initial conversation with a colleague from our People & Talent team.
  • Virtual meet and greet with Associate Vice President of Technical Account Management, Jacob Kramer Rydborg.
  • Personality-based interview.
  • Assignment-specific interview.

What We Offer:

  • A place in an agile growth SaaS business with possibilities to grow internally.
  • An international environment with regular check-ins and social events across teams, departments, and borders.
  • Support for personal and professional development goals through training, coaching, and mindfulness.
  • Flexibility and hybrid working arrangements.

Requirements:

  • Bachelor's degree in engineering, computer science, or a related field.
  • Extensive experience in technical account management or customer-facing roles within the SaaS, IoT, and industrial IoT industries.
  • Deep understanding of IoT solutions architecture, protocols, and connectivity technologies, with specific expertise in Modbus.

Location: Multiple locations, with the possibility of working from one of our offices or in a hybrid model.

Employment Type: Full-time.

Contact: Jaramie Lawrence, People Business Partner – People & Talent.



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