Service Experience Innovator
5 days ago
We are seeking a highly skilled and experienced individual to lead our services pipeline, prioritization, and release plan for new initiatives. As a key contributor, you will establish and set up a governance and decision-making forum to drive focus and impact.
The successful candidate will be responsible for owning and managing the Services P&L and reporting, including long-term financial ambition and reporting related to the services business.
You will craft strong consumer value propositions, commercial offerings, and go-to-market/customer journeys, building best-in-class products and customer experiences that drive brand desirability in close collaboration with clusters.
Key responsibilities include driving innovation through market testing, scoping, setting up, and managing MVP pilots and in-market testing of new services. You will work hands-on with external suppliers, key functions, and regional teams to ensure successful execution.
Additionally, you will analyze qualitative and quantitative insights from in-market testing, delivering clear recommendations and business case assessments to define relevant service offerings.
The ideal candidate will stay ahead of the market by conducting deep-dive competitor, market, and consumer trend analysis to identify new opportunities for service expansion. They will leverage insights to solve pain points and craft consumer-first solutions.
Engagement and influence of senior stakeholders is also essential, requiring regular progress updates on KPIs, sharing key findings and impactful recommendations to drive alignment and decision-making.
Requirements- Extensive experience in driving innovation and managing projects, with a strong track record of developing strategies, piloting new initiatives, and unlocking untapped business opportunities.
- Strong analytical skills with both quantitative and qualitative expertise, confident in building P&L models, assessing market opportunities, and deriving commercial insights through data analysis.
- Deep passion for understanding consumer behavior and the ability to translate insights into actionable business growth opportunities.
- Strong knowledge of the marketing mix, with a passion for crafting memorable, consumer-centric customer experiences that drive engagement and a deep emotional connection with the brand.
- Skilled in engaging and influencing cross-functional teams and senior leadership, with the confidence to present insights, performance results, and strategic recommendations that drive decision-making.
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