Customer Experience Innovator

3 days ago


Copenhagen, Copenhagen, Denmark Zendesk Full time
About the Role

We are seeking a highly skilled Senior AI Engineer to join our team in Copenhagen, Denmark or Lisbon, Portugal. As a key member of our engineering team, you will be responsible for delivering AI-powered capabilities to our customers at Zendesk scale.

Your primary focus will be on building the next generation of AI-powered services and products, working closely with Product, Management and the rest of Knowledge engineering to define the scope of features and implementation approach.

With a strong background in server-side applications development, LLM integrations, and enterprise-level AI features, you will be able to design and implement systems that serve content at web scale with high availability guarantees.

Key Responsibilities
  1. Deliver AI-powered capabilities to our customers at Zendesk scale.
  2. Build the next generation of AI-powered services and products.
  3. Work closely with Product, Management and the rest of Knowledge engineering to define the scope of features and implementation approach.
  4. Mentor junior team members and collaborate with more experienced colleagues.

We offer a dynamic and supportive work environment, exciting projects, and opportunities to learn and grow. If you're passionate about delivering exceptional customer experiences using sophisticated data ingestion and retrieval technology, we want to hear from you



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