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Customer Experience Innovation Leader

2 weeks ago

Copenhagen, Copenhagen, Denmark Monta ApS Full time

About Monta ApS

We're a tech-forward company empowering innovation in the EV charging space. Our goal is to make EV charging simple, accessible, and reliable for everyone. Our technology is compatible with all charge point brands, providing a tailored software solution for all things EV.

We're dedicated to tackling the complexities of the ecosystem in a truly technological way, providing a seamless experience for drivers, companies, cities, and the electricity grid.

We're seeking a highly motivated and experienced Senior Strategic Customer Success Manager to join our growing team. This role will be responsible for managing our industry-leading Strategic Partners across the DACH region.

About the Role

The ideal candidate will have 5+ years of experience working in a customer-facing role with strategic organizations. Fluency in German & English is required, with additional language capabilities being a plus. Based in Copenhagen or Berlin, you'll be responsible for developing and maintaining strong relationships with key stakeholders.

You'll act as the operational lead & trusted advisor for all stakeholders in your dedicated book of business, ensuring seamless product implementation, migration, and proactive leadership throughout the customer lifecycle. Effective project management, stakeholder management skills internally and externally are essential.

Your Key Outcomes

  • Develop and maintain strong relationships with key stakeholders.
  • Act as the operational lead & trusted advisor for all stakeholders in your dedicated book of business.
  • Collaborate with internal teams to ensure our strategic partners receive the best possible service and support.
  • Forecast and track key account metrics and analyze trends to identify opportunities and mitigate risks.
  • Utilize tool stack & CRM to manage and prioritize activities for each account.

About You

We're looking for a highly motivated and experienced Senior Strategic Customer Success Manager who can drive revenue growth, product adoption, health scores, renewal management, and customer satisfaction within strategic accounts.

Able to travel to see partners globally at a minimum of two weeks per quarter, you'll work closely with our partners to understand their strategic value drivers and provide guidance and recommendations on how our software can be leveraged to achieve their goals.

What We Offer

  • Take part in our Sales team's monthly meetup, where you can share your knowledge and discuss best practices.
  • Come to our three company-wide events held each year (including an inspiring three-day summit) as well as our other team events – virtually or in person.
  • Enjoy our flexible Work From Home policy.
  • Share Monta's success through our generous warrant program.
  • Relax and unwind during your 30 paid vacation days (five weeks + five top-up days).
  • Use your personal learning budget and take some time off for your personal/professional development.