Current jobs related to Logistics Customer Service Specialist - Copenhagen, Copenhagen - Maersk
-
Customer Service Representative
2 weeks ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeCustomer Service SpecialistAre you a customer-centric individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Customer Service Specialist to join our team at JACOBS DOUWE EGBERTS.Key Responsibilities:Process customer orders efficiently and accuratelyHandle customer...
-
Customer Service Representative
4 weeks ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeCustomer Service SpecialistWe are seeking a highly skilled and motivated Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.Key Responsibilities:Process customer orders and resolve...
-
Customer Service Representative
4 weeks ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeCustomer Service SpecialistWe are seeking a highly skilled and motivated Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.Key Responsibilities:Process customer orders and resolve...
-
Logistics Operations Specialist
4 weeks ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeLogistics SpecialistWe are seeking a highly skilled Logistics Specialist to join our team at JACOBS DOUWE EGBERTS. As a key member of our Supply Chain team, you will play a crucial role in ensuring the seamless execution of logistical operations, from stock management to carrier and supplier relationships.Key ResponsibilitiesCost Optimization: Analyze and...
-
Customer Service Representative
2 days ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeJob SummaryAs a Customer Service Specialist at JACOBS DOUWE EGBERTS, you will be the first point of contact for our customers, delivering local customer services in line with defined policies and procedures. You will ensure the integration of all key business processes from supplier to customers, providing products, services, and information that add value...
-
SAP Logistics Specialist
1 month ago
Copenhagen, Copenhagen, Denmark airbus Full timeJob Title: SAP Logistics Specialist at AirbusWe are looking for a skilled SAP Logistics Specialist to join our team, supporting a robust supply chain operation with SAP at its foundation. In this role, you will be instrumental in developing the future logistics solution, with a focus on Extended Warehouse Management (EWM) and an innovative document...
-
Logistics Operations Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeWe are seeking a skilled Logistics Specialist to execute logistical operations, ensuring seamless stock management, invoice verification, and overseeing carrier and supplier relationships. Key responsibilities include:Analyzing and controlling warehousing and distribution costs, conducting in-depth cost development analysis.Serving as the primary point of...
-
Data Centre Installation Specialist
1 month ago
Copenhagen, Copenhagen, Denmark ATC Computer Transport & Logistics Full timeAbout the RoleWe are seeking a highly skilled and motivated Data Centre Installation Specialist to join our team at ATC Computer Transport & Logistics. As a Data Centre Installation Specialist, you will play a critical role in delivering, positioning, and installing server racks to build our clients' cloud infrastructure.As a key member of our team, you will...
-
Data Centre Installation Specialist
1 month ago
Copenhagen, Copenhagen, Denmark ATC Computer Transport & Logistics Full timeAbout the RoleWe are seeking a highly skilled and motivated Data Centre Installation Specialist to join our team at ATC Computer Transport & Logistics. As a Data Centre Installation Specialist, you will play a critical role in delivering, positioning, and installing server racks to build our clients' cloud infrastructure.As a key member of our team, you will...
-
Customer Service Representative
2 months ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Service Agent Job DescriptionMaersk is committed to delivering exceptional customer experiences. As a Customer Service Agent, you will play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Manage customer interactions through various channels, including phone, email, and chat.Resolve...
-
Logistics Operations Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Full timeMaersk is seeking a Logistics Operations Specialist to join our team. As a key member of our operations team, you will be responsible for coordinating and executing logistics operations to ensure smooth delivery of cargo to customers.Key Responsibilities:Attend to export- or import-specific processes as assigned in the team:Export-specific processesComplete...
-
Data Center Logistics Specialist
2 months ago
Copenhagen, Copenhagen, Denmark Microsoft Full timeJob SummaryWe are seeking a highly skilled Data Center Logistics Specialist to join our team at Microsoft. As a key member of our Cloud Operations & Innovation (CO+I) group, you will play a critical role in delivering the core infrastructure and foundational technologies for our online services.Key ResponsibilitiesLeverage process knowledge and best judgment...
-
Customer Service Representative
2 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Full timeAbout MaerskMaersk is a global leader in integrated logistics, pioneering innovation and transformation for over a century. We redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.Job SummaryWe are seeking a talented individual to join our team as a Customer Service Representative. As a key member of...
-
Data Center Logistics Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Microsoft Full timeJob SummaryAs a Data Center Logistics Specialist at Microsoft, you will play a critical role in ensuring the smooth operation of our global data center infrastructure. You will be responsible for performing cycle audits, executing incoming/outgoing deliveries, and documenting inbound and outbound deliveries. This position requires a strong focus on inventory...
-
Customer Service Representative
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeAbout MaerskMaersk is a global leader in integrated logistics, pioneering innovation and transformation for over a century. We redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.Job ResponsibilitiesWe are seeking a talented individual to join our team as a Customer Service Representative. Key...
-
Customer Service Representative
3 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Full timeAbout MaerskMaersk is a global leader in integrated logistics, pioneering the industry for over a century. Through innovation and transformation, we redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.Job ResponsibilitiesAttend to customer requests and issues related to export cargoes via various...
-
Customer Program Manager
3 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Group - A.P. Møller Mærsk Full timeAbout the RoleMaersk Contract Logistics (MCL) is seeking a seasoned professional to fill the role of Global Customer Program Manager. This position is critical in building the foundation for global growth with our strategic customers.Key ResponsibilitiesDeliver on Existing Contracts: Meet and exceed agreed KPIs, driving increased customer value and...
-
Cloud-Based Logistics Specialist
4 days ago
Copenhagen, Copenhagen, Denmark Kardex Full timeAbout KardexKardex is a dynamic and innovative company within the intralogistics industry, dedicated to innovation, respect, passion, and teamwork. We are seeking a highly skilled Software Consultant/Application Specialist to join our talented team and contribute to our ongoing success.Your Key ResponsibilitiesAs a Software Consultant/Application Specialist...
-
Customer Experience Specialist
2 months ago
Copenhagen, Copenhagen, Denmark Maersk Full timeOpportunityAt Maersk, we are pioneers in logistics, driving innovation to simplify global trade. We're expanding our capabilities to become a truly end-to-end logistics service provider, delivering intelligent solutions for customers worldwide. By joining our team, you'll empower yourself and your colleagues to find new ways to streamline logistics, making...
-
Logistics Operations Specialist
2 months ago
Copenhagen, Copenhagen, Denmark Maersk Full timeUnlock Your Career Potential with MaerskThis is an exciting opportunity to work in a multinational, Global 500 company that drives global trade forward. As a Logistics Operations Specialist, you will interact daily with colleagues internationally, developing your professional skills in a global environment. We provide support for you to shape your own career...
Logistics Customer Service Specialist
2 months ago
Maersk stands as a global frontrunner in integrated logistics, having pioneered industry advancements for over a century. Through continuous innovation and transformation, we are redefining the limits of possibility, consistently establishing new benchmarks for efficiency, sustainability, and excellence.
At Maersk, we value diversity, collaboration, and ongoing learning, striving to ensure that our workforce reflects and comprehends the customers we serve. With a team of over 100,000 employees across 130 countries, we collaborate to shape the future of global trade and logistics.
As we leverage cutting-edge technologies, we unlock opportunities on a global scale. Together, we aim to navigate towards a brighter, more sustainable future with Maersk.
What We Offer
This position presents an exciting career opportunity within an international, dynamic business environment known for its diversity and fast-paced nature. You will focus on cultivating valuable relationships with both existing and prospective customers while collaborating with highly skilled teams in an environment where your contributions will be recognized and rewarded. You will work alongside remarkable and diverse colleagues who are deeply committed to upholding Our Values and collectively striving for excellence on behalf of our customers, society, and one another.
The role of the 4PL Customer Service Agent entails taking full ownership of the customer experience by managing and overseeing the complete shipment process on behalf of the customer’s supply chain operations, ensuring compliance with all company protocols and regulatory requirements. You will serve as the primary point of contact for stakeholders regarding daily operational activities.
Key Responsibilities:
Oversee and manage the complete shipment process for the customer’s supply chain operations. Coordinate with various stakeholders involved in the shipment process. Facilitate the overall flow of an end-to-end shipment. Deliver added value to customers through effective business solutions, leveraging strong business acumen and process understanding. Resolve queries from shippers, customers, key account managers, and other stakeholders, ensuring timely responses. Maintain a customer-centric approach to minimize errors and implement preventive measures to avoid recurrence. Prepare and submit all necessary documentation accurately and promptly, keeping internal and external stakeholders informed of progress. Drive cross-selling and upselling initiatives while ensuring customer retention. Adhere to established processes and Standard Operating Procedures (SOPs) as well as Internal Operating Procedures (IOPs) during daily operations. Identify and report deviations from established processes, proactively communicating with customers and reporting heads. Respond to all inquiries accurately and promptly, escalating issues as outlined in SOPs/IOPs. Maintain effective and proactive communication by regularly engaging in conference calls with clients to ensure seamless process flow. Document and report performance metrics to provide actionable recommendations on service delivery successes and failures. Collaborate with Key Account Managers and the commercial team to strengthen customer relationships. Comply with specific customer SOPs and monitor relevant KPIs. Execute reports or other tasks as assigned by the Team Leader or Manager.We Are Looking For
Ideally, candidates should possess a few years of relevant experience in supply chain or logistics. Recent graduates are encouraged to apply, particularly those with backgrounds in supply chain management or logistics-related studies. Exceptional communication skills with the ability to engage confidently with stakeholders. Strong stakeholder management skills and relationship-building capabilities. A passion for driving resolutions and a high level of customer service orientation – Customer Centricity. Results-driven mindset. Well-organized and able to perform under pressure. Team-oriented, collaborating effectively with others to achieve results and foster teamwork. A solid understanding of operational processes. Demonstrates a sense of urgency and persistence in driving issues to resolution, overcoming obstacles and opposition.Maersk is dedicated to fostering a diverse and inclusive workplace, embracing various styles of thinking. We are an equal opportunity employer and welcome applicants regardless of race, color, gender, age, religion, national origin, ancestry, citizenship, marital status, sexual orientation, disability, medical condition, or any other characteristic protected by applicable law.
