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Logistics Operations Specialist
2 months ago
Maersk is seeking a Logistics Operations Specialist to join our team. As a key member of our operations team, you will be responsible for coordinating and executing logistics operations to ensure smooth delivery of cargo to customers.
Key Responsibilities:
Attend to export- or import-specific processes as assigned in the team:
Export-specific processes
- Complete booking process, complying with SLAs and global process design
- Conduct Vessel reconciliation and manifest process as per process design
- Facilitate completion of documentation and invoicing process
- Support with proactive activities that facilitate documentation and cargo release
- Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms
Import-specific processes
- Complete import process, complying with SLAs and global process design
- Execute pre-arrival and import manifest process
- Facilitate completion of documentation process, closing of open export tasks
- Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs
- Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms
Other Responsibilities
Resolve daily issues and adhoc cases, escalate where needed
Propose solution and options to customers, support customers/other teams to resolve issues and exception handling
Initiative to improve daily operation, both in productivity and work quality
Other relevant tasks/projects assigned by leaders
Qualification/s:
- Graduated from relevant majors in Logistics/Supply Chain/Business or Language (Thai, Khmer, Burmese,..) major
- 1 year of working experience in SCM/OCE freight industry
- Influent Microsoft office (excel, power point, outlook, ...)
- Influent English, both in speaking and writing. Thai, Khmer language knowledge is a plus
- Strong communication both in writing and speaking
- Passion in working with process and customers, with a careful sense
- Strong customer centricity mindset
- Proactive and quick learning, strong mind of improvement
- Team player, can coordinate with team mate for common goals
- Power BI, automation application understanding is a plus
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.