Customer Program Manager
1 month ago
Maersk Contract Logistics (MCL) is seeking a seasoned professional to fill the role of Global Customer Program Manager. This position is critical in building the foundation for global growth with our strategic customers.
Key Responsibilities- Deliver on Existing Contracts: Meet and exceed agreed KPIs, driving increased customer value and satisfaction. Drive regional and global monthly/quarterly business reviews and keep a record of the value delivered to the customer beyond contractual commitments.
- Optimize Contract Delivery: Drive standardization, innovation, best practices, and margin improvements across geographies. Update and maintain standard operating procedures (SOPs) and internal operating procedures (IOPs).
- Ensure Contract Renewals and Growth: Support contract renewals and growth opportunities into new scopes and geographies. Assist in the implementation of new contracts.
- Build Strong Relationships: Establish and nurture strong, strategic relationships with our customers' regional and global supply chain, logistics, and procurement teams.
- Build a Global Community: Foster a global community of MCL Local Customer Program Managers and collaborate with other Maersk colleagues, including Sponsors, Sales, Program Managers covering other products, Implementation Managers, and Functional Teams.
- Experience in managing strategic, regional, or global customer accounts in logistics or a related field.
- Experience with Contract Logistics warehouse operations – ideally from consumer driven industries.
- Strong understanding of contract logistics and the broader supply chain.
- Excellent communication and relationship-building skills.
- Proven track record of driving customer satisfaction and value.
- Ability to coordinate and collaborate with diverse, global teams.
- Strong reasoning skills with a focus on process improvement and innovation.
- A diplomatic mindset with the ability to influence without direct authority.
- Financial acumen.
- Commercial mindset and negotiation skills.
- Change and project management expertise.
Maersk is a global leader in logistics and supply chain management. We are dedicated to becoming the global integrator of logistics, connecting and simplifying our customers' supply chains. With a rich history spanning over a century, we pride ourselves on our reliability, commitment to innovation, sustainability, and the continuous improvement of our services to deliver industry leading value to our customers.
We are passionate about creating an inclusive workplace that values diversity and the unique contributions of all our team members. At Maersk, we believe that our people are our greatest asset, and we strive to provide an environment where everyone can thrive and grow.
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