IoT Network Infrastructure Specialist
4 days ago
The United Nations Development Programme (UNDP) is seeking a highly motivated and experienced IoT Network Infrastructure Specialist to join its team in Copenhagen. As an IoT Network Infrastructure Specialist, you will play a crucial role in supporting UNDP Country Offices around the world with ICT and Green Energy solutions.
Key Responsibilities- Installation and Operation: Setup and install IoT network and foundation infrastructure in UNDP Country Offices and projects under cooperation between UNDP and other UN agencies, integrating with IoT Platform in Azure, testing the sensors and the gateways, testing the whole infrastructure chain, and providing full operation support after commissioning.
- Troubleshooting and Resolution: Provide technical support resolve issues related to network and connectivity using standard procedures to troubleshoot and resolve any issues concerning the infrastructure as per SLA; working with the UNDP Country Offices IT teams, HQ team and vendors to ensure performance.
- Alarm handling and escalation: Handle incoming incidents through UNall ITSM platform and monitor alarms sent by NMS/dashboard. Work together with SFNOC team and escalate incidents or issue which are complex to handle and that needs vendor or Level-2 supports intervention.
- Capacity building and field operation support: Support capacity building exercises by assisting the preparation and organization of global webinars, trainings, and on-site operational support as required by UNDP Country Offices with the consultation of IoT Team and management guidance.
- Development of IT systems: Assist development of support IoT system operation procedure and structure to provide efficient/fast responses, developing manuals/guidelines to help/educate end-users, to develop/research IoT sensors and platform integration.
- Documentation and ISO 9001 Compliance: Write documentation related to IoT support operation, but not limited to, procedures, system documentation, technical guides, conformity and corrective reports, and user feedback. Monitor and ensure compliance with corporate standards and ISO 9001:2008 of both the roll-out process and documentation.
- Techincal Expertise: Has interest and understanding of IoT, Data Analytics, software engineering, sustainable development-oriented areas of work
- Innovation: Has interest in developing smart solutions for UNDP, focusing on ICT services. Promote a client service-oriented culture within the unit, connecting the new upcoming UNDP Digital Workspace strategy with current theories and practices in Design Thinking, Service Design, and Customer Experience
- Problem solving: Has good analytical skills in gathering and consolidating data for practical implementation
- Teamwork: Communicates effectively when working in a team, and can work independently with a proactive attitude and a goal-oriented mindset
- Planning and Organization: Good in organizing and structuring various tasks and responsibilities, and developing/creating technical documents/knowledge articles
- Collaboration: Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
- Has interest and motivation in working in an international organization
- Commitment to continue learning: Consistently approaches work with energy and a positive, constructive attitude. Responds positively to feedback and differing points of view
- Delivery: Is a self-starter and initiative-taking person with a goal-oriented mind-set; good in organizing and structuring various tasks and responsibilities, effective when working in teams and independently. Promote ITM's overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions.
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