Capacity Management Lead

7 days ago


Copenhagen, Copenhagen, Denmark Wolt Full time

We're seeking an experienced Capacity Management Lead to oversee our workforce management processes in [Region]. You'll work closely with a dedicated WFM Analyst and be supported by a Global Planning Lead to ensure data-driven decision-making and optimal operational efficiency.

Your Key Responsibilities:
  • Develop robust frameworks for long-term forecasting, capacity planning, and hiring plans that meet business objectives.
  • Analyze complex data sets to identify trends and areas for improvement, creating actionable insights to drive business decisions.
  • Build relationships with internal stakeholders to facilitate effective communication and alignment across teams.
  • Translate strategic goals into operational plans, considering customer needs, agent well-being, and organizational objectives.


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