Technical Support Specialist for Real-Time Payment Solutions
6 days ago
**About the Role**
We are seeking a skilled Technical Support Specialist to join our team at Mastercard Payment Services Denmark A/S. As a key member of our Customer Technical Services team, you will be responsible for providing technical support and resolving issues related to our real-time payment solutions.
Job Description
The ideal candidate will have experience in customer technical service for business-to-business (B2B) transactions, with advanced problem-solving skills and excellent written and verbal communication skills. You will work closely with internal business partners to facilitate the implementation of new products or product enhancements, ensuring that the voice of the customer is taken into account.
You will also be responsible for capturing detailed and accurate information on issues, concerns, and enhancements, and collaborating with colleagues to implement process improvements. Additionally, you will lead medium-sized projects/initiatives as an individual contributor, with advanced knowledge of Mastercard's products/services within a particular discipline.
About the Job Requirements
To be successful in this role, you should have:
- Experience in customer technical service for B2B transactions
- Advanced problem-solving skills and excellent written and verbal communication skills
- Ability to interface directly with customers on most challenging/complex issues
- Experience supporting implementation of new products or product enhancements with the Voice of the Customer at the forefront
- Experience implementing process improvements according to standard procedures
What We Offer
We offer a competitive salary, estimated to be around 620,000 DKK per year, depending on location and experience. In addition, you will receive a range of benefits, including health insurance, pension plan, and opportunities for professional development and growth.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and have the required skills and qualifications, we encourage you to apply for this exciting opportunity.
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