Technical Support Specialist

6 days ago


Copenhagen, Copenhagen, Denmark Align Technology, Inc. Full time

At Align Technology, Inc., we are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.

About the Role

The successful candidate will have strong communication and problem-solving skills, with the ability to effectively troubleshoot and resolve technical issues related to proprietary hardware, software, and web applications.

Key Responsibilities

  • Provide remote troubleshooting and technical support to customers via phone, email, or ticket system.
  • Work closely with internal teams to ensure seamless issue resolution and customer satisfaction.
  • Communicate complex technical information in an easily understood manner.
  • Perform on-site repairs of proprietary hardware when necessary.
  • Act as a liaison between customers and leasing companies to facilitate the leasing process.
  • Manage and monitor customer accounts to ensure timely and accurate financial documentation.

Requirements

  • Bachelor's degree preferred.
  • 1-3 years of experience in a similar role for a fast-growing international company.
  • Fluent in English and a Nordic language.
  • Additional languages a plus.

What We Offer

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, plus a comprehensive benefits package.

About Us

Align Technology, Inc. is a leading medical device company transforming smiles and changing lives through innovative technology and treatment options.



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