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Enterprise Software Support Analyst

3 weeks ago

København Huse, Denmark Deltek Full time

About This Opportunity

We're seeking a highly skilled and motivated Technical Service Representative to join our Support Services team. In this role, you'll provide expert support to our customers, leveraging your technical expertise to troubleshoot and resolve complex issues.

As a member of our team, you'll have the opportunity to work on challenging projects, develop your skills and knowledge, and collaborate with a talented group of professionals. We're committed to providing a dynamic and supportive work environment that fosters growth and development.

Responsibilities

  • Provide technical support to customers via multiple channels.
  • Troubleshoot and resolve technical issues related to Deltek's products and services.
  • Collaborate with colleagues to meet customer satisfaction and operational metrics.
  • Develop and maintain knowledge of Deltek's products and services.
  • Contribute to the development of new processes and procedures to improve customer satisfaction and efficiency.

Requirements

To succeed in this role, you must have:

  • 2+ years of experience in a customer-facing, problem-solving role.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Knowledge of Microsoft server operating systems and MS Office applications.
  • Experience with database management systems (e.g., SQL, Oracle).