Customer Support Leader for CO2 Climate Solutions
6 days ago
We are seeking a seasoned Customer Support Leader to join our team at Advansor in Aarhus, Denmark.
Your primary focus will be on leading a team of 6 Aftersales Engineers and ensuring that technical support, claim handling, and commissioning coordination meet the highest standards.
Key Responsibilities:- Leadership: Manage and guide the Technical Support Team, maintaining motivation and performance while delivering efficient support.
- Technical Support: Ensure high availability and quick response times for technical inquiries, including troubleshooting, claim handling, and technical issue resolutions.
- Commissioning Coordination: Oversee commissioning coordination with the team and customers worldwide.
- Process Optimization: Continuously improve daily operations, optimizing technical support and claim handling processes for greater efficiency.
- Collaboration: Work closely with Customer Support, Sales Engineering, R&D, and Sales on Aftersales projects and provide solutions to customer challenges.
- Customer Communication: Lead and support clarifications with customers on technical issues, ensuring effective troubleshooting and timely solutions.
To succeed in this role, you should have:
- Leadership Experience: Proven leadership skills, ideally from a similar technical or customer support management role.
- Technical Expertise: A degree in refrigeration, marine engineering, electrical engineering, or similar, with a strong understanding of refrigeration technology.
- CO2 Systems Knowledge: Experience with CO2 as a refrigerant is an advantage, but comprehensive training is offered.
- Organizational Skills: A proactive, structured approach with strong organizational and time management skills to manage multiple tasks simultaneously.
- Communication Skills: Strong communication skills, both verbal and written, in English (our corporate language).
- Customer-Centric Mindset: Ability to prioritize and handle several requests in parallel, with a sense of urgency to meet customer needs.
As part of Team Advansor, you will work with over 350 colleagues of more than 35 different nationalities and contribute to our mission: designing and producing the world's best sustainable climate solutions.
You will become part of a highly ambitious company that values a good working environment, diversity, and teamwork.
The salary for this position is estimated to be around €80,000 - €120,000 per year, depending on your qualifications and experience.
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