Gaming Support Specialist
4 weeks ago
Are you looking for a challenging and dynamic role in the gaming industry? We have an exciting opportunity for a Developer Support Engineer to join our team
About the Role:
- We are seeking an experienced technical support professional with expertise in hosting, IaaS, and cloud products and services.
- The successful candidate will provide timely and effective resolution of customer issues, ensuring excellent service delivery and adherence to contracted SLA's.
- As part of a global shift-oriented team, you will be working closely with developers, publishers, and internal teams to resolve complex technical problems.
- You will be responsible for troubleshooting and diagnosing issues, performing root cause analysis, and collaborating with cross-functional teams to deliver solutions.
Key Responsibilities:
- Ensure detailed understanding and troubleshooting of users' needs, responding to customer requests and tickets within contractually committed SLA.
- Be comfortable raising issues to relevant technical teams where vital, as well as supporting users and internal teams by assuming relevant roles within a defined incident management process.
- Able to connect with third-party vendors to check, maintain or replace hardware as well as help to identify and fix network-related issues.
- Work with large game publishers and studios in a one-on-one setting solving issues, often via video conferencing.
What We're Looking For:
- Experience with hosting/IaaS/cloud products and services in a customer-facing technical support capacity.
- Deep experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.).
- Comfortable working in shift patterns of work (5 days on, 2 days off); weekend shifts, and working national holidays as part of this role.
- A self-managed, responsible, and highly productive individual - known by others for getting things done right the first time.
Salary: The estimated annual salary for this role is $85,000 - $110,000, depending on location and experience. Colombia has a cost of living index of 34.65, which means that your salary will go further than in other locations. However, salaries can vary significantly based on individual circumstances, so we encourage you to research the market to determine a fair and competitive salary range for yourself.
Benefits: As a remote employee, you'll enjoy flexible working arrangements, including working from home or a nearby coffee shop. You'll also have access to a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
-
Copenhagen, Copenhagen, Denmark Unity Technologies ApS Full timeKey ResponsibilitiesWe are seeking a highly skilled Technical Support Specialist to join our global team. As a key member of our 24x7 support team, you will provide technical support to ensure our customers' games and their players stay online.Core Responsibilities Ensure a detailed understanding and troubleshooting of users' needs, responding to customer...
-
Senior Game Development Specialist
3 days ago
Copenhagen, Copenhagen, Denmark SYBO Games Full timeAbout the RoleWe are seeking a Senior Game Engineer to collaborate with our development team in swiftly materializing fresh concepts and creating one of the most successful mobile games ever. As a key member of our engineering team, you will be responsible for crafting gameplay, meta gameplay features, UI elements, and seamlessly integrating the game with...
-
Copenhagen, Copenhagen, Denmark Playdead Full timeWe are seeking an experienced Senior Lighting Specialist to join our team at Playdead in Copenhagen, Denmark. As a key member of our lighting department, you will be responsible for supporting our artists and leads with the technical aspects of the lighting pipeline.In this role, you will collaborate closely with rendering programmers to identify and debug...
-
Senior Game Development Specialist
2 months ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeSenior Game Engineer Role at SYBOWe are seeking a highly skilled Senior Game Engineer to collaborate with our experienced team in creating one of the most successful mobile games ever. As a Senior Game Engineer, you will be responsible for designing, implementing, and optimizing game features for mobile platforms, developing and maintaining gameplay systems,...
-
Copenhagen, Copenhagen, Denmark Tactile Games Aps Full timeWe are a leading developer of casual puzzle games, and we're looking for a skilled Documentation Specialist to join our team in Copenhagen. As a Documentation Specialist, you will be responsible for creating high-quality documentation that showcases our game development process, internal infrastructure, and cutting-edge technology.Company OverviewTactile...
-
Customer Support Specialist
4 weeks ago
Copenhagen, Copenhagen, Denmark Billy ApS Full timeAgeras Group is a leading fintech company with a dynamic, international work environment. We take fun seriously and strive to create a motivated and happy team that can deliver excellent results for our clients.About Ageras GroupAt Ageras Group, we have built an ecosystem around the financial needs of small businesses. With a strong focus on innovation and...
-
Casual Game Economy Specialist
3 weeks ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeAbout UsTactile is a leading gaming company in Denmark, known for our hit game Lily's Garden. We're a diverse team of over 300 talented individuals from 40+ nationalities and 43% women. Our studio fosters a lean organisational culture, encouraging individual growth, open communication, and creativity.Job OverviewWe're seeking a seasoned Game Economy Manager...
-
Art Director, Casual Game Specialist
4 weeks ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeAbout The HubThe Hub is a leading gaming company based in Copenhagen, Denmark. With over 300 talented individuals from more than 55 nationalities, we foster a lean organisational culture that encourages growth and creativity.Job OverviewWe are seeking a skilled 2D Spine Animator to join our team of talented artists, animators, designers and developers...
-
Chief Gaming Development Director
4 weeks ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeGame Lead Job DescriptionWe are seeking a seasoned Game Lead to join our team of passionate product specialists, designers, engineers, and artists working on our products. As the head of your game team, you will oversee all aspects of game development, from conceptualization to launch and live ops, ensuring commercial success and exceptional player...
-
Game Infrastructure Specialist
1 month ago
Copenhagen, Copenhagen, Denmark Playdead Full timeAbout UsPlaydead is an independent game developer based in Copenhagen, Denmark.
-
Copenhagen, Copenhagen, Denmark Skybox Full timeAbout SkyboxSkybox Technologies ApS is a fast-growing gaming technology company dedicated to building and scaling innovative products that elevate the competitive gaming landscape. We create experiences for gaming and esports fans through solutions that utilize cutting-edge technology in data analytics, applications, and interactive content.Our team works...
-
Game Economy Strategist
1 month ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeGame Economy ManagerWe're seeking a seasoned professional to join our LiveOps Team as a Game Economy Manager. This role is crucial in ensuring the overall health of our game economies and maximizing revenue and retention of our hit game Lily's Garden.Key Responsibilities:Collaborate with data, design, and product teams to improve the game experience and...
-
Principal Mobile Game Software Engineer
4 weeks ago
Copenhagen, Copenhagen, Denmark SYBO Games Full timeSYBO Games is a renowned mobile games studio behind the legendary Subway Surfers, with over 4 billion downloads worldwide. We're seeking an experienced Senior Game Engineer to join our team in Copenhagen.About the RoleWe're looking for a skilled engineer to collaborate with us in swiftly materializing fresh concepts, crafting gameplay, meta gameplay...
-
Game Tester
4 weeks ago
Copenhagen, Copenhagen, Denmark PLAYDEAD ApS Full timeWe're Playdead, an independent game development studio based in the heart of Copenhagen, Denmark. Our mission is to create innovative and critically acclaimed games that push the boundaries of storytelling and gameplay.As a key member of our production team, you will play a crucial role in ensuring the quality of our upcoming project, a 3rd-person science...
-
Principal Game Developer Copenhagen
7 days ago
Copenhagen, Copenhagen, Denmark Flashbulb Games Full timeSenior Engineer - Game Development OpportunityWe are seeking a seasoned game developer to contribute to the creation of immersive gaming experiences. Our team relies on Unity, but pushes the boundaries with custom multiplayer tech and physics engine tweaks.To succeed in this role, you will need a strong foundation in mathematics and expertise in...
-
Mobile Game Engineering Lead
2 months ago
Copenhagen, Copenhagen, Denmark SYBO Games Full timeSenior Game Engineer**Job Summary**We are seeking a skilled Senior Game Engineer to join our team at SYBO Games. As a Senior Game Engineer, you will be responsible for designing, implementing, and optimizing game features for mobile platforms. You will work closely with our development team to deliver high-quality code that meets project requirements and...
-
Cloud Operations Specialist
4 weeks ago
Copenhagen, Copenhagen, Denmark Skidos Labs Full timeAbout Skidos Labs:Skidos Labs is building a revolutionary educational gaming platform for primary school kids. Our innovative approach has already gained significant traction, with over half a million kids using our apps to improve their mathematics, reading, and other skills.We're backed by one of the largest early-stage VC funds in Denmark, along with...
-
Puzzle Game Monetization Expert
1 month ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeAbout the RoleWe're seeking a talented Monetization Manager to join our team at Tactile, a leading developer of casual puzzle games. As a key member of our LiveOps team, you'll be responsible for developing and implementing monetization strategies that drive revenue growth and enhance player experiences.With a focus on free-to-play mobile games, you'll work...
-
Lead Game Development Engineer
4 weeks ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeEstimate Salary: $130,000 - $180,000 per yearAbout SYBO and the JobWe are SYBO , a renowned mobile games studio behind the legendary Subway Surfers, with over 4 billion downloads worldwide. Our team in Copenhagen is seeking a highly skilled Sr. Game Engineer to contribute to the development of our next-generation mobile game.This role offers an exceptional...
-
Highly Skilled Game Architect
3 weeks ago
Copenhagen, Copenhagen, Denmark SYBO Games Full timeAbout the RoleWe are seeking a highly skilled Senior Software Engineer to join our team at SYBO Games. This is an exciting opportunity for someone who wants to shape the technological direction of our live mobile game, guiding our tech efforts and mentoring our game engineers.Job DescriptionThis role will be pivotal in defining and enhancing our system...