Technical Support Specialist for Cloud and Gaming Services

2 months ago


Copenhagen, Copenhagen, Denmark Unity Technologies ApS Full time
Key Responsibilities

We are seeking a highly skilled Technical Support Specialist to join our global team. As a key member of our 24x7 support team, you will provide technical support to ensure our customers' games and their players stay online.

Core Responsibilities
  1. Ensure a detailed understanding and troubleshooting of users' needs, responding to customer requests and tickets within contractually committed SLA.
  2. Be comfortable raising issues to relevant technical teams where vital, as well as supporting users and internal teams by assuming relevant roles within a defined incident management process.
  3. Able to connect with third-party vendors to check, maintain or replace hardware as well as help to identify and fix network-related issues.
  4. Work with large game publishers and studios in a one-on-one setting solving issues, often via video conferencing.
  5. Respond to sophisticated tickets, diagnosing and performing root cause analysis on both incidents and customer-raised problems.

Requirements
  1. Experience with hosting/IaaS/cloud products and services in a customer-facing technical support capacity.
  2. Deep experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.).
  3. Be comfortable working in shift patterns of work (5 days on, 2 days off); weekend shifts, and working national holidays as part of this role.
  4. A self-managed, responsible, and highly productive individual - known by others for getting things done right the first time.
  5. Comfortable being part of a regular on-call rotation supporting our customers and internal teams.

Nice to Have
  1. A keen curiosity about programming or tinkering with your own code-based projects.
  2. Experience working as part of a global shift-orientated team with handovers of information.
  3. Experience working in the gaming industry, ideally backend systems for online games or Unity.

Location
Remote, Colombia

  • Copenhagen, Copenhagen, Denmark Unity Technologies ApS Full time

    Are you looking for a challenging and dynamic role in the gaming industry? We have an exciting opportunity for a Developer Support Engineer to join our team!About the Role:We are seeking an experienced technical support professional with expertise in hosting, IaaS, and cloud products and services.The successful candidate will provide timely and effective...


  • Copenhagen, Copenhagen, Denmark Skidos Labs Full time

    About Skidos Labs:Skidos Labs is building a revolutionary educational gaming platform for primary school kids. Our innovative approach has already gained significant traction, with over half a million kids using our apps to improve their mathematics, reading, and other skills.We're backed by one of the largest early-stage VC funds in Denmark, along with...


  • Copenhagen, Copenhagen, Denmark Philips Full time

    Job Title: Technical Service SpecialistWe are seeking a highly skilled Technical Service Specialist to join our team in delivering exceptional customer support for our Cardiovascular Informatics products.


  • Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    Senior Backend EngineerWe are seeking a highly skilled Senior Backend Engineer to join our Central Technology team. As a key member of our team, you will be responsible for designing and implementing scalable backend systems, preferably in Go or similar languages. Your expertise will help us build top-notch F2P games that exceed player...


  • Copenhagen, Copenhagen, Denmark Cision Denmark ApS Full time

    Cision Denmark ApS is seeking a skilled Technical Support Specialist to join our global IT team. As a Technical Support Specialist, you will provide high-level customer service and end-user support to our global clients. Your duties will include day-to-day support of internal end-users, addressing incidents and requests, and participating in various...


  • Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    Senior Game Engineer Role at SYBOWe are seeking a highly skilled Senior Game Engineer to collaborate with our experienced team in creating one of the most successful mobile games ever. As a Senior Game Engineer, you will be responsible for designing, implementing, and optimizing game features for mobile platforms, developing and maintaining gameplay systems,...


  • Copenhagen, Copenhagen, Denmark SYBO Games Full time

    About the RoleWe are seeking a Senior Game Engineer to collaborate with our development team in swiftly materializing fresh concepts and creating one of the most successful mobile games ever. As a key member of our engineering team, you will be responsible for crafting gameplay, meta gameplay features, UI elements, and seamlessly integrating the game with...


  • Copenhagen, Copenhagen, Denmark Alfa Laval Full time

    At Alfa Laval, our mission is to accelerate success for our customers, people and planet. We're driven by a passion for innovation and a commitment to delivering exceptional results.We're looking for a skilled Technical Support Specialist to join our team. As a key member of our team, you'll play a vital role in developing and maintaining expertise to...


  • Copenhagen, Copenhagen, Denmark SYBO Games Full time

    Overview of SYBO GamesSYBO Games is a renowned mobile games studio behind the legendary Subway Surfers, with over 4 billion downloads worldwide. We are dedicated to creating innovative and engaging gaming experiences that captivate players globally.About the RoleWe are seeking a highly skilled Technical Architect for our live mobile game project. As a key...


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    About the RoleWe are seeking a highly skilled Technical Customer Support Representative to join our Technical Customer Support Team at Onomondo. As a Technical Customer Support Representative, you will be the first point of contact for our customers, providing timely and effective support to resolve complex customer cases.Key ResponsibilitiesProvide...


  • Copenhagen, Copenhagen, Denmark Playdead Full time

    We are seeking an experienced Senior Lighting Specialist to join our team at Playdead in Copenhagen, Denmark. As a key member of our lighting department, you will be responsible for supporting our artists and leads with the technical aspects of the lighting pipeline.In this role, you will collaborate closely with rendering programmers to identify and debug...


  • Copenhagen, Copenhagen, Denmark Tactile Games Aps Full time

    We are a leading developer of casual puzzle games, and we're looking for a skilled Documentation Specialist to join our team in Copenhagen. As a Documentation Specialist, you will be responsible for creating high-quality documentation that showcases our game development process, internal infrastructure, and cutting-edge technology.Company OverviewTactile...


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    Role OverviewThis role is designed for highly motivated and skilled individuals who want to take their career in Customer Support to the next level. As a Technical Support Representative, you will be part of a dynamic team at Onomondo, where you will have the opportunity to work with complex customer cases and support customers in exciting new ways.We are...


  • Copenhagen, Copenhagen, Denmark Playdead Full time

    We are seeking a highly skilled Chief Technical Operations Specialist to join our development team in Copenhagen. This role will be responsible for the infrastructure and management of our internal development systems.You will collaborate with a diverse development team building an open-world, 3D sci-fi adventure in Unreal Engine, working closely with...


  • Copenhagen, Copenhagen, Denmark SYBO Games Full time

    Are you a seasoned leader with a passion for mobile gaming? SYBO Games is looking for a Technical Director to oversee our engineering team on the most downloaded game of all time, Subway Surfers. This is a unique opportunity to join a growing studio and contribute to the development of exciting new projects.Responsibilities:Lead the Engineering Team: Foster...


  • Copenhagen, Copenhagen, Denmark Music Tribe Full time

    Technical Support SpecialistCompany Overview:About Music TribeMus Tribe is a leading innovator in the music technology industry, dedicated to empowering musicians with cutting-edge tools. Our award-winning gear has been shaping the music landscape since 1976.We're passionate about creating instruments that ignite creativity and inspire musical expression. At...


  • Copenhagen, Copenhagen, Denmark Grohe AG Full time

    Tiltræd til stillingen som Service Technical Specialist hos Grohe AGJobbeskrivelse:Service og teknisk support: Levere førsteklasses service til vores kunder, ved at håndtere tekniske forespørgsler og reklamationssager.Det perfekte kandidat:Tiltræd til servicefaget med teknisk forståelse og interesse.Kan kommunikere ubesværet på dansk, svensk og...


  • Copenhagen, Copenhagen, Denmark Workday, Inc. Full time

    As a Cloud Enterprise Solutions Specialist at Workday, Inc., you will be responsible for presenting and selling the next generation of ERP cloud applications to various audiences. With a strong focus on technical integration into existing IT landscapes, you will analyze customer needs and demonstrate how Workday's Enterprise Applications can address their...


  • Copenhagen, Copenhagen, Denmark schmidt hammer lassen architects ks Full time

    Schmidt Hammer Lassen is a renowned architectural firm seeking an experienced IT Support Specialist to provide comprehensive helpdesk services and technical guidance for its two studios in Denmark.This full-time position, based out of Copenhagen, requires occasional travel to the Aarhus studio. Salary and employment conditions comply with Danish legislation...

  • Mechanical Engineer

    3 weeks ago


    Copenhagen, Copenhagen, Denmark Motormagasinet Full time

    About the RoleWe are seeking a highly skilled Mechanical Engineer to join our team as a Technical Support Specialist. As a key member of our Technical Department, you will provide technical support to customers and collaborate with internal departments to ensure smooth operation of our services.Job DescriptionThe ideal candidate will have a strong background...