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IT Service Expert
1 week ago
We are seeking a highly skilled Finnish speaking support consultant to join our team at Tietoevry Banking. As an IT Service Expert, you will be responsible for handling financial services inquiries and supporting the bank's end customers.
The ideal candidate will have previous experience in a customer service role, with strong communication skills in Finnish, Swedish, and English. You will work independently, handling financial services inquiries and supporting the bank's end customers.
This is an exciting opportunity to work with a fantastic team of 8 individuals, where good collaboration and a pleasant work environment are highly valued. We offer a temporary position for 1 year, with a possibility of extension, and full-time employment.
As a Finnish speaking support consultant, your responsibilities will include:
- Handling incoming calls from customers, primarily individuals but also stores and bank personnel
- Making follow-up calls on submitted cases
- Registering all incoming cases in various systems
- Providing top-level service and customer interaction to ensure the best solution for the customer's situation
