E-commerce Support Specialist

2 weeks ago


Copenhagen, Copenhagen, Denmark MakesYouLocal Full time

About the Role

MakesYouLocal is a leading e-commerce service provider helping businesses expand into new markets. We are seeking an experienced Finnish speaking E-commerce assistant to join our team in Copenhagen.

In this role, you will be responsible for providing exceptional customer service to our Finnish clients through various channels including phone, chat, and email. You will work closely with our team to resolve customer issues, respond to inquiries, and provide support with back-office tasks.

To succeed in this position, you should have a strong understanding of Finnish customers' mindsets, excellent Finnish language skills, and great customer service skills. You should also be able to communicate effectively in English, as our company language is English.

Key Responsibilities

  • Provide customer service via phone, chat, and email
  • Resolve customer issues and respond to inquiries
  • Work closely with the team to achieve customer satisfaction goals

What We Offer

  • Training in e-commerce, customer service, and our tools
  • Career development and training for specialized roles
  • Hybrid attendance and flexibility to balance work and personal life
  • Lunch benefits and social club activities


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