E-commerce Sales Supporter
7 days ago
E-commerce Sales Supporter
Do you have a positive mindset and are you motivated by providing top-class customer service? Copenhagen area Created: 28/02/2025
Applications will be screened regularly.
Do you have a positive mindset and are you motivated by providing top-class customer service? Do you work structured and have good IT skills? Then you might be our new e-commerce Sales Support.
About Ferm Living
Ferm Living is a Danish design and interior brand established in 2006. From our base in Copenhagen, we work with artisans around the world, fusing our Scandinavian mindset and design with global skills and traditions. We create two yearly design driven collections of furniture, accessories, and lighting – for all rooms in the home.
About the role
As an e-commerce Sales Support, you will have daily contact with our customers from all over the world and support the team with various tasks. You will answer incoming customer calls and emails, handle live chats regarding orders, product inquiries, service questions and general customer concerns, and serve as the first point of contact guiding our customers.
You will be joining an enthusiastic and dedicated e-commerce team who work together to give the best possible service to all our customers. The team oversees 8 D2C webshop stores and continuously seeks new ways to improve and enhance the customer journey. The position is full-time and based in Copenhagen, Denmark and reports to the Ecommerce Sales Support Manager.
Key Responsibilities
- General customer service (phone, email, live chat, and Facebook).
- Solve customer challenges and find the best possible solutions.
- Order processing/handling and follow-up, including Made to Order, Preorders and returns.
- Coordinate with warehouses (located in Denmark and the US) and freight forwarders, and liaise with Logistics.
- Handle claims and document product issues.
- Invoicing and financial tasks.
- Take an active role in helping to solve operational matters affecting our service towards customers.
What We're Looking For
You thrive in a busy environment with many simultaneous tasks and new opportunities daily. You can be busy and still coordinate your tasks flawlessly, always with a proactive approach, and focus on providing the best possible experience for our customers. You are open with a positive mindset, communicate well with colleagues and customers, and possess good intercultural understanding and interpersonal skills. You have a strong work ethic and the ability to work independently, though being a team player by heart and understanding e-commerce.
- Proven customer service experience, preferably from a lifestyle, design, or interior brand.
- Service-minded, positive approach and with a high level of energy.
- Excellent follow-up capabilities, ability to prioritize and manage time effectively.
- Solid IT skills, and experience with Microsoft Office, Business Central, Shopify and PIM are an advantage.
- Fluency in English as we serve customers from all over the world, other language skills are an advantage.
Interested?
Then send your application and CV in Danish or English to us online. That is the only way we receive applications.
We read applications on an ongoing basis, which is why we encourage you to submit your application as soon as possible. We look forward to hearing from you.
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