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Client Experience and Retention Specialist

2 weeks ago

Copenhagen, Copenhagen, Denmark FE fundinfo Full time

FE fundinfo is seeking an experienced Client Experience and Retention Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving customer retention through strategic partnerships and innovative solutions.

Your Key Responsibilities:
  • Developing and executing strategic plans to drive customer success and retention
  • Building and maintaining strong relationships with our Nordics clients
  • Ensuring clients understand and maximize the benefits of their products and services
  • Leading service reviews with clients on a regular basis
  • Engaging with internal departments to stay updated on company services and to unblock clients' issues

In this role, you'll have the opportunity to work on exciting projects that make a real impact. You'll be part of a dynamic team that values collaboration and continuous improvement.

Requirements:
  • Experience as a strategic and supportive partner in financial services
  • Customer-centric approach, understanding the needs of the customers
  • Excellent communication skills, skilled at influencing and presenting to small and large audiences
  • Ability to understand and interpret client/business data in a clear and commercial manner
  • Ability to identify improvement areas and drive or contribute to change accordingly