Senior Software Services Manager

7 days ago


Copenhagen, Copenhagen, Denmark Auditdata Full time

**About the Opportunity**

Auditdata is seeking a seasoned Professional Services Director to lead our SaaS services delivery organization and drive customer satisfaction. As a strategic leader, you will oversee project portfolios, manage cross-functional teams, and implement innovative service strategies.

Key Responsibilities:

  1. Manage Auditdata's project portfolio, ensuring capacity, financials, forecasting, and reporting are aligned with business objectives.
  2. Act as the senior management representative in large and strategic projects, developing and implementing service strategies that drive client success.
  3. Identify opportunities for service improvement and innovation, capitalizing on delivery quality, time to value, and financial performance enhancements.
  4. Lead and mentor a team of service professionals to deliver exceptional service and maintain high levels of customer satisfaction through quality service.
  5. Create a healthy performance culture with tangible service KPIs, performance evaluations, constructive feedback, and recognition.
  6. Collaborate effectively with cross-functional teams to ensure coordinated service delivery.

Your Qualifications:

  • Experience running professional services teams and managing end-to-end delivery of software projects to enterprise customers.
  • 5+ years of managing project deliveries, budgets, time planning, and time registrations using software like Azure DevOps/Jira.
  • Strong understanding of Agile/PRINCE2/PMP frameworks and principles, with related certifications a plus.
  • MSc or BSc degree in a related field and fluent English written and spoken communication skills.
  • Naturally curious to understand technical solutions in the hearing care industry and ability to travel worldwide to customer sites.


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