Senior Software Services Manager
7 days ago
**About the Opportunity**
Auditdata is seeking a seasoned Professional Services Director to lead our SaaS services delivery organization and drive customer satisfaction. As a strategic leader, you will oversee project portfolios, manage cross-functional teams, and implement innovative service strategies.
Key Responsibilities:
- Manage Auditdata's project portfolio, ensuring capacity, financials, forecasting, and reporting are aligned with business objectives.
- Act as the senior management representative in large and strategic projects, developing and implementing service strategies that drive client success.
- Identify opportunities for service improvement and innovation, capitalizing on delivery quality, time to value, and financial performance enhancements.
- Lead and mentor a team of service professionals to deliver exceptional service and maintain high levels of customer satisfaction through quality service.
- Create a healthy performance culture with tangible service KPIs, performance evaluations, constructive feedback, and recognition.
- Collaborate effectively with cross-functional teams to ensure coordinated service delivery.
Your Qualifications:
- Experience running professional services teams and managing end-to-end delivery of software projects to enterprise customers.
- 5+ years of managing project deliveries, budgets, time planning, and time registrations using software like Azure DevOps/Jira.
- Strong understanding of Agile/PRINCE2/PMP frameworks and principles, with related certifications a plus.
- MSc or BSc degree in a related field and fluent English written and spoken communication skills.
- Naturally curious to understand technical solutions in the hearing care industry and ability to travel worldwide to customer sites.
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