Senior IT Service Manager

5 days ago


Copenhagen, Copenhagen, Denmark Nuuday Full time
About the Job

This position requires a Senior Service Delivery Manager to join the Nuuday Service Excellence team. The team's primary responsibility is to ensure end-to-end integration, collaboration, management, and governance with major IT and Telco service suppliers.

Responsibilities
  • Be a process owner across Nuuday and external service providers for one or more ITSM processes.
  • Closely collaborate with Nuuday stakeholders to ensure alignment of expectations and high levels of service satisfaction.
  • Develop and implement a modern way of working within the IT Service Management area.
  • Monitor and report on service delivery as per agreed service levels and act on breaches.
  • Promote initiatives for improvements within processes and services.
  • Plan and manage reporting and operational board meetings with suppliers and key Nuuday stakeholders.
  • Ensure high degrees of user adoption of services and processes.
  • Create and nurture collaboration cultures built on 'win-win' with suppliers.


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