Digital Experience Transformation Specialist

2 weeks ago


Copenhagen, Copenhagen, Denmark Pandora AS Full time

About the Role

We are seeking a Digital Experience Transformation Specialist to join our Global Retail Excellence team in Copenhagen V, Denmark.

Job Summary

This is a 10-month fixed-term maternity cover position with a possibility of extending or converting into a permanent role. The successful candidate will be responsible for delivering key projects across our store network, driving store efficiency initiatives, and implementing retail technology solutions to elevate our service and drive productivity.

Key Responsibilities

  • Develop end-to-end business processes to support new initiatives
  • Drive and implement store efficiency projects, including optimizing queue management, rolling out omni-channel gift cards, and enhancing product recognition initiatives
  • Ensure projects and systems are built with a strong retail mindset and meet our needs
  • Own the End-to-End Implementation plan for assigned projects, connecting relevant teams and ensuring clear objectives and KPIs are communicated and measured
  • Partner with commercial, digital, and tech functions to identify business opportunities and understand current pain points and store needs
  • Nurture strong relationships with clusters to encourage feedback, share best practices, and lessons learned

About You

To succeed in this role, you should have a commercial mind-set, be result-driven, and always place the customer at the heart of everything you do. You must hold a retail or sales background combined with strong project management skills and experience working in a cluster/global organization. You should also be proficient in Microsoft Office tools and project management software.

Requirements

  • A minimum of 3-5 years of field experience in retail or service industry
  • Experience from working in a cluster/global organization, preferably in a retail environment
  • Good technical understanding and ability to communicate between business and IT
  • Proficiency with Microsoft Office tools and project management software

What We Offer

We offer a competitive salary package, estimated to be around €70,000 - €80,000 per annum, depending on experience and qualifications. You will also receive excellent benefits, including travel opportunities, a dynamic work environment, and the chance to work with a global brand like Pandora.

About Pandora

Pandora is a leading jewelry manufacturer and designer based in Copenhagen, Denmark. We are committed to creating an inclusive and diverse workplace where everyone feels respected and valued.



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